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    The ideal candidate should possess strong skills in communication, customer relationships, project implementations, integration of systems, capital planning and investment control processes. This position starts at a salary of $122,530 (GS-14). Apply for this exciting opportunity to become a member of the Office of the Chief Information Officer team within FEMA.

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    The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

    EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    This position is in the Customer Care Division, Customer Relationship Management Branch in the Office of the Chief Information Officer (OCIO). In this position, you will serve as an IT Project Manager, providing customer support to high-level stakeholders across the Agency regarding migration of several of those program offices to the Cloud environment. Typical assignments include:

    • Serving as a single point-of-contact to coordinate with FEMA program and regional offices to facilitate the development of appropriate information technology (IT) solutions (e.g., software applications including web-based applications, database management systems applications, and other complex software/hardware applications).
    • Assessing the IT needs of stakeholders, providing guidance, capturing requirements, and facilitating stakeholders’ requests for action through the appropriate OCIO channels.
    • Providing first-line communications with stakeholders, including problem determination, problem resolution, and making recommendations to address IT issues and requirements in alignment with Agency business practices and government regulations and policies.
    • Creating and maintaining a portfolio of all IT integrated support requirements across assigned FEMA program and regional offices.

    Travel Required

    Occasional travel - Occasional non-emergency travel may be required.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/591986600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.