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    Duties

    Summary

    This position is placed in the Office of the Chief Information Officer, Chief Technology Officer/Service Design Division.

    Learn more about this agency

    Responsibilities

    As a SUPERVISORY IT SPECIALIST (PLCYPLN) you will be responsible for the following duties:

    • Diagnose and help the customer resolve challenges or technology issues.
    • Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
    • Develop and maintain problem tracking and resolution database.
    • Develop and manage customer service performance requirements.
    • Develop customer support policies, procedures, and standards.
    • Provide customer training.
    • Ensure the rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services.
    • Establish and maintaining partnerships in Federal Government, Industry, and Academia to stay abreast of emerging technologies and process improvement methods.
    • Keep management informed regarding the status of all on-going efforts.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    Yes

    Promotion Potential

    None

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/591951000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.