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    Summary

    The ideal candidate has supervised a large staff of IT Specialists and an in-depth knowledge of Local Area Network and Desktop support in a large organization. This position starts at a salary of $122,530 (GS-14). Apply for this exciting opportunity to become a member of the Office of the Chief Information Officer team within FEMA.

    View common definitions of terms found in this announcement.

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    Responsibilities

    The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

     EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    In this position, you will serve as a member of the Office of the Chief Information Officer, as a first-line supervisor responsible for a staff of Information Technology (IT) Specialists who perform a wide range of IT Local Area Network (LAN) and desktop management and related support activities that extend and apply to the entire FEMA enterprise. Typical assignments include: 

    • Serving as subject-matter expert on LAN installation, management, and support of servers; user data backup and recovery; telephony services; and remote access.
    • Serving as subject-matter expert on End User Computing (EUC), also referred to as Desktop Support, which includes imaging, maintaining, and installation for desktop, laptop, tablet, and phone hardware and software.
    • Communicating with internal and external stakeholders with professionalism.
    • Managing IT workforce planning and personnel management issues, including recruitment, retention, and training, personnel actions, performance management, and work scheduling.

    Travel Required

    Occasional travel - Occasional non-emergency travel may be required.

    Supervisory status

    Yes

    Promotion Potential

    14

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/591485200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.