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    The ideal candidate for this position will be extensive knowledge and hands-on experience of the National Flood Insurance Program (NFIP) elements of flood insurance mapping. This position starts at a salary of $103,690 (GS-13). Apply for this exciting opportunity to become a member of the FIMA team within FEMA.

    View common definitions of terms found in this announcement. 

    Learn more about this agency


    The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

    EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    In this position, you will serve as an Insurance Examiner. Typical assignments include:

    • Conducting research for customers to ensure that they are being treated fairly in accordance with Federal statutes, regulations, and the flood insurance contract.
    • Preparing reports to the Deputy Flood Insurance Advocate that identify programmatic trends that customers are finding particularly frustrating and confusing and makes recommendations for corrective action that will improve the NFIP customer experience.
    • Reviewing contested NFIP claims issues and works collaboratively with NFIP program elements to explore possible options for frustrated policyholders.
    • Communicating clearly to policyholders to inform them on the next steps the policyholder must follow in order to get to the best possible outcome.
    • Preparing reports and other papers on NFIP flood insurance topics and other NFIP issues.

    Travel Required

    Occasional travel - Occasional non-emergency travel may be required.

    Supervisory status


    Promotion Potential


  • Job family (Series)

    1163 Insurance Examining

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/589028200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.