The ideal candidate for this position will be extensive knowledge and hands-on experience of the National Flood Insurance Program (NFIP) elements of flood insurance mapping. This position starts at a salary of $103,690 (GS-13). Apply for this exciting opportunity to become a member of the FIMA team within FEMA.Learn more about this agency
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EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
In this position, you will serve as an Insurance Examiner. Typical assignments include:
- Conducting research for customers to ensure that they are being treated fairly in accordance with Federal statutes, regulations, and the flood insurance contract.
- Preparing reports to the Deputy Flood Insurance Advocate that identify programmatic trends that customers are finding particularly frustrating and confusing and makes recommendations for corrective action that will improve the NFIP customer experience.
- Reviewing contested NFIP claims issues and works collaboratively with NFIP program elements to explore possible options for frustrated policyholders.
- Communicating clearly to policyholders to inform them on the next steps the policyholder must follow in order to get to the best possible outcome.
- Preparing reports and other papers on NFIP flood insurance topics and other NFIP issues.
Occasional travel - Occasional non-emergency travel may be required.
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/589028200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.