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    Duties

    Summary

    Come work for the USPTO, we have been ranked as one of the best places to work in the federal government! The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees. For more information about the USPTO, please visit the USPTO Jobs Website.

    Learn more about this agency

    Responsibilities

    During the current period of mandatory telework required by the Agency’s COVID-19 response, telework will be mandatory. When it is determined the Agency will be moving to the reopening phase, the expectation will be to physically return to the office at the USPTO – Alexandria, VA Office campus.  Telework days and any required waiting period for eligibility will be determined at that time.

    This position is located in the Office of the Chief Communications Officer (OCCO), United States Patent and Trademark Office (USPTO). The OCCO is responsible for all aspects of the agency’s public affairs and communication outreach activities.

    The individual selected for this position will…

    • Provide creative and innovative ideas to continuously develop the website, intranet, and USPTO email Subscription Center in order to better serve employees and stakeholders and to increase efficiency; and identify opportunities to utilize social media tools such as Facebook and Twitter; online website or blogs; video on platforms such as Youtube; email and e-alerts or newsletters; and intranets, as appropriate.
    • Moderate comments per established policy; alert OCCO management to urgent or important issues; and solicit the submission of suitable content from Business Units and stakeholders in keeping with USPTO’s mission.
    • Identify opportunities for improving the effectiveness of existing efforts, and propose innovative approaches and efforts, which may depart from traditional means used by government agencies.
    • Formulate a vision that anticipates future requirements and capabilities for the Agency’s website, social media and other digital presences.
    • Develop and execute plans to maximize the use of the web (both intranet and public website) and email to communicate with employees, the public, and stakeholders; and provide creative and innovative ideas to continuously develop the website and intranet in order to better serve employees and stakeholders and to increase efficiency.
    • Establish and maintain working relationships with high-level representatives from the agency, other USPTO components, and federal and non-federal partners in order to provide guidance and assistance on a wide variety of communications issues and concerns.
    • Provide consultation, advice and recommendations, securing cooperation, coordinating efforts, facilitating an open exchange of ideas and concepts, resolving conflicts, and promoting USPTO products and services.
    • Provide metrics to OCCO management and USPTO executives; monitor effective benchmarks for measuring the impact of our efforts; analyze, review, report on effectiveness of online campaigns in an effort to maximize results; and recommends new or revised strategies as data warrants.
    • Research best practices in web design, email marketing, and other emerging digital trends within government and the private sector and assesses how USPTO can incorporate these practices.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    13

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/588994100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.