Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please: Click HereLearn more about this agency
This Supervisory Transportation Security Specialist position is located in the Vetting Analysis Division, NTVC Operations West Branch, within Intelligence and Analysis (I & A), Transportation Security Administration (TSA), Department of Homeland Security (DHS). Typical duties include, but are not limited to:
- Applying practical knowledge and experience of agency transportation security policies, directives, and regulations. Translates agency policies, guidance, and policies into written and oral operational guidance for call center personnel operating in the 24-hour operations center.
- Preparing guidance to ensure operational personnel properly escalate, report, and document incidents of noncompliance by air carriers or airport staff. Resolves recurring issues/problems independently. Consults with higher-level management when existing guidelines are not available or are not applicable to unique or more complex issues.
- Conducting aggregate monthly review of calls and call tickets to identify positive trends and areas of needed improvement for the NTVC Operations West. Reviews the work of immediate subordinates. Conducts monthly reviews of contractor quality assurance. Interfaces with domestic airport staff to obtain direct feedback on the performance of call center personnel.
- Developing written reports and briefings to inform both subordinates and management of the trends in response to poor operational performance identified through the quality assurance process. Identifies operational training requirements for the effective implementation of the call center mission.
- Coordinating and evaluating subordinates' work, gives advice, counsel, or instruction to employees on both work and administrative matters. Hears and resolves complaints, participates in manpower surveys and reorganization study groups.
Supervisory/Managerial duties include serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; when required, coordinating with customers outside the immediate organization.
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This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/588803900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.