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    Summary

    Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life.  In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please: Click Here 

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    Responsibilities

    This Supervisory Security Assistant position is located in the Resolution Support Branch, Vetting Analysis Division, Investigation and Analysis (IA), Operation Support (OS), Transportation Security Administration (TSA), Department of Homeland Security (DHS). Duties include but are not limited to:

    • Supervises and manages a team of highly effective security assistants in a 24x7 watch setting by assigning work, setting team goals, selecting team leads, assigning team members tasks and directing the administrative and technical work of subordinates.

    • Guides the work and development of the team through job coaching/mentoring, enforcing disciplinary actions, managing staff schedules and authorizing leave/absences, and measuring staff performance.

    • Defines training needs, creates resolution and identity verification training, and trains subordinates on Standard Operating Procedures (SOPs). Conducts quality assurance reviews of employee performance.

    • Uses sound judgement and critical thinking skills to accurately collect information via phone calls, review government and commercial databases, and consult with subject matter experts to ensure proper security procedures and protocols are applied to in a timely manner for passenger resolution, identity verification, and document validation.

    • Builds and maintains collaborative relationships with both internal and external stakeholders to support special initiatives, processes and procedures related to multiple mission areas such as call resolution, watch list checks, database checks, and identity verification. Is able to change both individual and work center focus as necessary to adapt to changing security.

    Supervisory/Managerial Probationary Period Requirements: Unless previously completed, you must satisfactorily complete a one-year supervisory probationary period to continue in this supervisory/managerial position.

    Travel Required

    Not required

    Supervisory status

    Yes

    Promotion Potential

    G

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/588675400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.