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    Summary

    The ideal candidate possesses excellent customer service skills and has experience in managing and tracking work orders and data analysis and reporting. This position starts at a salary of $60,129 (GS-09), with promotion potential to $72,750 (GS-11). Apply for this exciting opportunity to become a member of the Mount Weather Emergency Operations Center (MWEOC), Multimedia & Production team within FEMA.

    View common definitions of terms found in this announcement.

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    Responsibilities

    The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

    In this position you will advises leadership on the efficiency and effectiveness site-wide Multimedia and Production and serve as the primary point of contact and customer representative for related issues, work orders, trouble calls, etc., for the Mount Weather Emergency Operations Center (MWEOC). Typical duties include:

    • Implementing, coordinating, and/or overseeing a variety of programs impacting site-wide activities; planning and/or conducting special studies; developing and/or evaluating policies in assigned areas of responsibility; providing technical assistance and support in a variety of matters relating to planning activities; developing, implementing, and/or monitoring; preparing and/or providing briefings and presentations on various findings and recommendations.
    • Discussing results, problems, plans, suggestions, terms, or conditions with others. Identifies and collects necessary data based on information obtained from senior management, program officials, supervisors, and employees.
    • Reviewing the requests against established policy and procedures, determines need and justification for requests, gathers any· additional needed information, and inputs all necessary information into existing work order system.
    • Evaluating the customer requirements and advising management on the distribution of work to the appropriate team.
    • Taking actions necessary to maintain and improve the quality and customer services that involve the introduction or refinement of automation, reorganization of operation sections and units, reassignment of personnel, development of proposals to increase the organization resources, or other actions that will involve the team. Involves working hand in hand with team members and keeping communication open and resolving issues in the work environment.

    Promotion Potential: Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. 

    All MWEOC staff have emergency assignments and are considered deployed in place. Exercises and activations are planned and unplanned, and may require long hours, nights, weekends and holidays.

    All MWEOC employees are: (1) required to use a government-issued electronic device (to include cellular phones); (2) subject to recall during emergency situations; and (3) required to perform work in locations both above and below ground.

    EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    Travel Required

    Occasional travel - This position may require minimal non-emergency travel up to 5% .

    Supervisory status

    No

    Promotion Potential

    11

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/588639700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.