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    Duties

    Summary

    Supports the Enterprise Command Center (ECC), working with customers to resolve change control/permission & configuration process management issues; monitoring impactful events and other service event management requirements, providing 24/7 coverage throughout the calendar year, subject to shift work, rotating shifts covering weekends & holidays supporting all VA personnel 24x7x365 and is positioned to be the initial single point of contact requesting IT services or reporting IT incidents.


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    Responsibilities

    This vacancy is open to current permanent employees of Station 103 only.
    This is a bargaining unit position.

    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work role.
    Cybersecurity Code: 411-Technical Support Specialist

    For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

    Work Schedule
    : 11:30 p.m. to 9:00 a.m. May be required to work Tour of Duty (shift) demands that are specific to this position within the 24/7/365 work center. Tour at discretion of supervisor.
    Compressed/Flexible Schedule: Available
    Telework: May be available at supervisor's discretion.
    Virtual: This is not a virtual position.
    Position Description Title/PD#: IT Specialist/ PD18616A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not Required
    Physical Requirements: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. This division provides 24/7 coverage throughout the calendar year. Incumbent is subject to shift work, rotating shifts and shifts covering weekends and/or holidays. Subject to call back outside tour of duty.

    Major Duties:
    • Troubleshoot system hardware and software.
    • Analyze incident data for emerging trends.
    • Maintain incident tracking and solution database.
    • Diagnose and resolve customer reported system incidents, problems, and events.
    • Develop a trend analysis and impact report.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    None

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/587424700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.