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    The vacancies are located at VA Long Beach Healthcare System (VALBHS) within Health Administration Services (HAS). The Program Application Specialist serves as the integrator that coordinates the business process and software functions. The Program Application Specialist provides continuous business oversight for a variety of software programs integral to the overall administration and operations of HAS and effects programmatic changes at the facility level.

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    The incumbent coordinates ongoing data collection and performs analysis to determine optimal organizational performance. He/She uses available data to determine current performance and develops and implements local performance measures as needed to assess current status and determine areas targeted for improved effectiveness and efficiencies of Business Office practices. Develops initiatives which will enable the facility to provide quality health care to its population while operating in a more effective and efficient manner. The incumbent performs a continuing evaluation and analysis to assess program effectiveness and to identify areas requiring management attention.

    Incumbent designs and develops dissemination and training materials, local standard operating procedure (SOP) manuals, develops and utilizes monitoring tools, and provides for the implementation of Business Office programs through on-site education and training.

    The incumbent serves as the functional "expert" for matters relating to Encounters, Insurance Capture Buffer (ICB), VeText, Vetlink, Consult Tracking Management (CTM), Appointment Management Programs, LEAF tracking sites, ward/bed addition, VSE, and various Lean tools ( A4s, A3s, RIE data collection).

    The incumbent identifies system inefficiencies and develops studies or data collection techniques related to specific identified problems. He/She coordinates with other staff to identify information needs and develops data collection methods and report formats to meet those needs. The Program Application Specialist organizes, compiles, summarizes, and analyzes the data collected and develops reports which reflect the scope of activities and identifies trends and opportunities for improvement.

    Incumbent researches problems that impact the quality and efficiency of Business Office operations. He/She discusses problem areas with personnel concerned to identify and implement remedial action to be taken. He/She follows through to ensure program requirements are met and planned actions have
    been initiated and are effective. The incumbent recommends and implements amendment of business office programs where necessary.

    The incumbent is responsible for the coordination, planning, implementation, and training for service and facility staff in business and functional areas for various information technology packages and the sole

    Plans initiatives for hardware and software needs for the service. The incumbent is responsible for the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages.

    The incumbent provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software. Provides training for individual users on daily operational tasks and trains new users. Trains service employees and facility employees.

    Work Schedule: M-F 8:00 am to 4:30 pm
    Compressed/Flexible: N/A
    Telework: N/A
    Virtual: This is not a virtual position.
    Position Description/PD#: Program Applications Specialist (PAS)/PD11940A
    Relocation/Recruitment Incentives: N/A
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/585565700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.