JOB DESCRIPTION: IT Operations Analysts interact with customers, IT professionals, and engineers to oversee the implementation and monitoring of IT systems. They manage IT audits, inspections, and findings, and support total asset management initiatives. IT Operations Analysts define requirements, design and document system specifications, perform quality assurance procedures, and collect and analyze performance mLearn more about this agency
ADDITIONAL INFORMATION: This announcement seeks to fill the following positions: Information Technology Mission Watch Officer (IT-MWO): IT-MWOs reside within the NGA Enterprise Service Center (ESC) and serve as the technical watch officer for the Agency ensuring active support for the Agency's global GEOINT mission. The IT-MWO must know/track/monitor/report incidents, oversee the implementation of and conduct reporting for Authorized Outages, and deliver responsive, and knowledgeable Customer Support to partners at all levels. The IT-MWO must be able to handle day-to-day operations, perform all functions with minimum assistance or direction and be able to research information or call for help when needed. The IT-MWO serves as a liaison between NGA Government Leads/Functional Managers, mission partners, and other intelligence community representatives for NGA IT Enterprise issues. The IT-MWO ensures situational awareness is provided to NGA leadership enabling a secure and operative NGA GEOINT IT infrastructure. The selectee for this position will be required to complete an 18-24 month rotation of 24x7 coverage of 12 hour shifts. IT Service Performance Officer: The IT Service Performance Officer reside within the Secure Operations Group's Service Performance Office and provide customer-centric advocacy for existing and emerging IT services. They promote effective and efficient IT service delivery through service improvement initiatives aligned to customer mission needs. They do this by assessing IT Service Management metrics data to identify trends in service delivery; collaborating with IT service delivery stakeholders to identify and implement improvement in service delivery; facilitating resolution to IT service delivery issues on behalf of customers; and assessing the impact of authorized systems outages to customer's operations. Additional Application Requirement: You may be asked to complete one or more assessments in addition to the application you submit on this website as part of your application to NGA. These assessments may include but are not limited to: 1) Online questionnaires or assessments that require you to describe your job-related knowledge, skills, abilities, or other characteristics that are aligned with the mandatory and desirable qualifications of this job posting. The information you provide in the application you submit must support the response you provide to this questionnaire. You will receive an email to describe any additional assessments required. Please monitor your emails and complete any required assessments as soon as possible.
25% or less - Travel Required 25% or Less
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This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/584271700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.