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    This position will support the Federal Government's response efforts to COVID-19.

    This position is located in the Business Officer at the VA Medical Center in Shreveport, LA. The Medical Administrative Assistant represents the Medical Center Director in all administrative matters occurring when assigned to other than a normal tour of duty.

    Learn more about this agency


    NOTE: This is a TEMPORARY appointment (not-to-exceed 09/30/21). This appointment may be renewed for additional service in accordance with Agency needs for 1 additional year. Temporary positions offer health insurance (if the employee is expected to work at least 130 hours per month for at least 90 days) but do not offer life insurance or retirement benefits and may be terminated at any time before the expiration date. The appointment to a Temporary position does not confer eligibility for promotion or reassignment to other positions or the ability to be non-competitively converted to permanent employment.

    The major duties and responsibilities include but are not limited to:

    • Interprets and applies rules and regulations to determine legal eligibility to benefits relating to hospital admission, nursing home, Non-VA care, outpatient care, dental treatment, prosthetic appliances, patient transfer and beneficiary travel;
    • Coordinates the resolution of medical-administrative-operational problems concerning the Healthcare system after normal working hours;
    • Resolves administrative issues surrounding beneficiary death, seriously ill cases, elopements, suicides, assaults, deaths on arrival, homicides, medical emergency and cost recovery matters;
    • Serves as a Fund Control Point Clerk or Official for various fund control points within the Business Office;
    • Prepares and maintains daily gains and losses sheet and other related statistical reports such as bed inventory and bed availability;
    • Provides compassionate and sympatric explanation of death and burial benefits to family and next of kin;
    • Completes necessary paperwork for patient deaths;
    • Investigates unusual incidents occurring during tour involving the welfare, injury, or abuse of patients; loss of personal property; infractions of VA medical center rules, etc.;
    • Provides written and oral reports of incidents involving beneficiaries, employees, as well as safety or other issues;
    • Coordinates the administrative and legal appropriateness of notifying the medical examiner on unusual deaths;
    • Calls in all necessary employees on an overtime basis to attend to patient care needs or for emergency repairs, etc.;
    • Assists with enforcement of medical center policy that only authorized personnel are allowed into certain areas after regular duty hours;
    • May be assigned as acting manager or to perform additional managerial duties;
    • Provides services and information to patients, family members and staff on various issues;
    • Utilizes delegated authority to act on behalf of the facility Director to initiate actions dealing with any disaster situation, in accordance with the hospital disaster plan; and
    • Performs other duties as assigned.

    Work Schedule: Various schedules that may include off-tours, weekends and holidays will be discussed during the interview process and are subject to change based on Agency needs

    Recruitment & Relocation Incentives: Not authorized
    Financial Disclosure Report: Not Required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/582743800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.