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    Duties

    Summary

    The Supervisory MSA position serves as the direct line supervisor for all lead MSAs and Advanced MSAs either in Prescott or the Community Based Outpatient Clinics (CBOCs)/Rural Clinics. Important interfaces and collaborations also occur with all clinical staff in Primary Care, as well as, with staff outside the service line. Training and utilization of assigned staff as well as serving as the subject matter expert to all MSAs.

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    Responsibilities

    Coordinating schedules and assignments with RN Managers/Assistant RN Managers and adjusting as needed. Serves on Medical Center committees as needed, and prepare various reports in area of expertise. Supervises a staff of employees to accomplish the work of the organizational unit. Exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised in conjunction.

    Additional duties as follow:

    Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties assigned for the proper and timely treatment of our Veteran patients; works day-to-day with Assistant RN Managers/RN Managers on MSA operations.

    High degree of tact and diplomacy is required when dealing with patients, or their family members, who have multiple health problems and who may be frustrated with the administrative processes associated with diagnosis and treatment. Requires a caring, compassionate, and sensitive manner when explaining procedures to patients and their family members both in person and on the phone.

    Must have knowledge of clinic procedures/regulations, skill in operating computer systems/applications such as Vista, CPRS, ICB, KIOSK and Microsoft applications to accurately enter or extract information- Must have knowledge of quality assurance/performance improvement principals and is responsible for assuring these administrative functions are cared in the performance of their duties- May be required to conduct individual quality assurance/process improvement checks or studies.

    Must be knowledgeable of Joint Commission (JC) standards specific to their position; such as patient rights, emergency preparedness, information security, ethical conduct, and environment of care- Understand how to identify a JC surveyor and can articulate answers to questions they may be asked. As part of JC, ensures their staff are aware of their functional category, as well as, their duties when JC is at Northern Area VA Health Care System (NAVAHCS).

    When assisting the MSA staff in the check-in process, must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease an incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect phone number.

    Assures MSA staff explains the VA' s mandate to collect insurance information from patients and/or their caretaker and input into the Insurance Capture Buffer timely; Assures staff collects, scans, and updates health insurance information into ICB system which supports the facility's revenue process; Contributes to the revenue collection process by identifying patients with third party insurance.

    Must ensure that pre- and post- summaries are being provided to the patient (pre - print out of current medications; post - all medication changes, labs, and other pertinent information)- Promotes patients' registration in and utilization of MyHealthyVet.

    Must train and ensure all MSA staff understand the requirements of VHA Scheduling directives. Must ensure all MSAs follow accurate and timely scheduling responsibilities:
    (l) Schedule appointments and utilize Recall Reminder accurately and in a timely manner.
    (2) All appointments will be made with the patient's input, either in person or by phone. In many cases, this may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic

    Must be able to independently manage position responsibilities with little supervision, as well as, set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs- Providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on- the-job training for new and current employees; ensuring all training requirements are met. Plans/carries out successive steps of work assignments and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy , schedules, and providers' references.

    Must be able to independently manage position responsibilities with little supervision, as well as, set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs; Providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on- the-job training for new and current employees; ensuring all training requirements are met.

    Schedule: Monday- Friday; Between 07:30am-04:00pm

    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    Yes

    Promotion Potential

    8

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/582288000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.