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    The Advanced Medical Support Assistant (AMSA) is in the Primary Care and Specialty MedicineService Line in the VA Medical Center in Fargo, North Dakota. The AMSA provides clerical administrative support in the coordination, care and treatment provided to patients throughout the Surgery and Specialty Care service line to include: Sleep Medicine, Pulmonary, Cardiology, Hospice, Palliative, Kidney, Oncology, Rheumatology, Neurology, Infectious Disease, Diabetic Ed and other specialty care areas.

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    Major duties include but are not limited to:

    • Works collaboratively in an interdisciplinary coordinated care delivery model to review clinic utilization by using various reports
    • Enters appropriate information into the electronic record
    • Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients
    • Maintains appointment schedules for one or more outpatient clinics
    • Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
    • Screens/receives phone calls in a courteous and timely manner, determines the nature of requests and provides the information desired using privacy rules and established clinic processes
    • Participates in the specialty team meetings where patient care planning and management occur
    • Provides support in data management, consult management, EWL maintenance, and specialized scheduling
    • Coordinates administrative services for veterans, family members, caregivers and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care
    • Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care
    • Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA healthcare benefits
    • Generates patient reports for validation and monitors activity in clinical areas to ensure consistent and accurate reporting
    • Serves as advisor and liaison with staff at all levels and has the ability to provide information and guidance to agency employees as requested
    • Extracts pertinent information from patient records and processes providers' plan for diagnosis and treatment

    Work Schedule: Monday - Friday; 7:30am - 4:00pm

    Financial Disclosure Report: Not required

    Recruitment and Relocation Incentives may be available to highly qualified candidates

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/582163000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.