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    The incumbent serves as an Advanced Medical Support Assistant (MSA) for the Office of Community Care within the South Texas Veterans Health Care System (STVHCS). STVHCS is a quaternary care facility and Level II Research Facility, with multiple community outpatient clinics.

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    The incumbent's work impacts the administrative aspect of patient care including: access, scheduling/coordinating appointments using approved clinic access principles, patient processing, and customer service. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrativeand clinical staff related to access, customer service, patient flow, etc. The work also impacts processes, action plans, monitoring and reporting. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems. The incumbent performs a wide and diverse array of duties that include determining veteran eligibility for care, receiving and processing complex health and administrative information, and coordinating Community Care services for Veterans throughout the STVHCS service area.

    The Advanced MSA works collaboratively in an interdisciplinary care delivery setting. The AMSA is able to independently perform position responsibilities with little supervision, as well as set priorities and deadlines adjusting the flow and sequence of work to meet team and/or patient needs. The AMSA participates in regular team huddles or meetings.

    Work Schedule: Monday-Friday, 8:00am to 4:30pm or 11:30 am to 8 pm
    Telework Eligibility: May be eligible
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/581615000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.