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    Duties

    Summary

    THIS POSITION IS BEING RE-ANNOUNCED TO SOLICIT ADDITIONAL CANDIDATES; APPLICANTS WHO PREVIOUSLY APPLIED TO THIS ANNOUNCEMENT NEED NOT RE-APPLY UNLESS SUBMITTING UPDATED INFORMATION AND/OR MISSING FORMS.

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    Responsibilities

    The Contact Representative position is located at the Hopi Health Care Center in Polacca, AZ. This position serves as a liaison and resource between the inpatient, outpatient and Emergency Departments, patients, families, visitors, and others, in support of the patient's interests, and works with supervisors and managers to resolve potential problems and/or customer service complaints. The incumbent will report to the Chief Executive Officer.

    • Serves as the primary point of contact to prevent, minimize, or resolve customer service complaints, seeks solutions for unresolved needs and to find better outcomes as the patient, families, and others navigate through the IHS health care delivery system.
    • Ensures patients are aware of their rights, distributing and explaining the provisions of the "Patient Bill of Rights," and supporting their interests if violations of those principles occur.
    • Provides information to patients of their benefits, privileges, obligations or rights as patients.
    • Receives complaints from patients, their families or others regarding hospital care and other services provided. Determines if complaint or issue has been discussed with medical providers or others involved.
    • Works closely with the medical and nursing staff to coordinate discharge planning activities, explaining to patients when necessary, the continuing treatment required and local resources available upon their return home.
    • Develops and maintains a sound working relationship/liaison with community resources to expedite maximum utilization of existing resources via the referral process.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    None

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/581275300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.