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    The position is at the full performance level located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the Loma Linda VA Medical Center (VAMC) in the Audiology and Speech Language Pathology Service. The incumbent is under the direct supervision of the Audiology Section Chief in the Audiology Speech Pathology Service.

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    The primary purpose of the Health Technician (hearing) is to manage all technical aspects of hearing aid maintenance, hearing aid repairs while providing direct patient care and education as well as assisting clinical Audiologists during hearing aid fittings, hearing evaluations, and audiology telehealth services. The position will have a high degree of visibility throughout the medical center and the general public.
    This work requires:

    • 1) a high degree of skill in working with tools and materials,
    • 2) a thorough grasp of medical center, prosthetic eligibility, and service-level policies and procedures,
    • 3) a thorough knowledge of prosthetic materials;
    • 4) an understanding of normal and disordered auditory anatomy, physiology and external ear characteristics. The incumbent must produce self-directed and independent work in cooperation with co-workers, doctors, nurses, administrators, students, volunteers, and other members of health care team.
    Major Duties:

    Direct patient care:
    • Troubleshooting/repair of Hearing aids (HAs)/assistive listening devices (ALDs).
    • Patient education on use of HAs, ALD's, and communication strategies to improve communication outcomes.
    • Assist Audiologists in the provision of audiological services as needed.
    • Documentation of procedures performed/services provided in CPRS.
    • Setup, use, and routine maintenance of selected clinical tools to implement for hearing aid troubleshooting, electroacoustic assessment devices, otoscopy and ear impression materials and techniques, and hearing aid modification equipment.
    • Proficient use of dental tools to examine, clean and repair hearing aids and speech aids; chemical mixtures to repair hearing aid shells and produce impressions of the external ear.
    • Use of otoscope and video-otoscope to inspect and demonstrate factors of the external ear; operating speculum, curettes, and large syringes for the limited management of cerumen; electronic and air-powered devices to test, clean, and rejuvenate prosthetic devices and batteries; buffer-grinder and drilling power tools for the modification of hearing aid shells.
    • Utilizes hot air units for the purpose of bending plastic prosthetic devices; hearing aid analyzer systems and/or real-ear systems for the measurement of hearing aid performance/defect; audiometer and impedance bridges for the purposes of screening and medical center computers and office machinery for the purpose of researching information necessary to complete the task at hand.
    • Ultraviolet light is used for the repair/curing of hearing aid shells.
    • Designs arid fabricate special tools, devices, and equipment to be used by other services in the care and management of hearing impaired patients.
    • Monitors patients within the medical center and/or extensive efforts to devise specialized and highly individualized devices, special use prosthesis/ hearing aid devices/ assistive listening devices that require personalized and/or modification.
    • Work is focused on seeking ways to expedite patient care, eliminating and/or modifying problematic clinical processes, independently handling and reporting concerns in such a way that accomplishes the Veteran's Health Administration's mission.
    • Responsible for patient training and education of device use, care, and follow up.
    Indirect Patient care:
    • Local management of the national hearing aid program, hearing aid related health care, assistance of audiology staff and patient education.
    • Certifies HA's, ALD's and checks to ensure that all ordered components are present and that the devices are operational and ready to be issued. Ordering hearing aids/ALDs in ROES under supervision of Audiologist.
    • Responsible for stocking, cleaning and sanitizing hearing aid, examination and servicing areas and equipment.
    • Contacting patients to provide updates on status of repairs/new orders as needed.
    Performs other duties as assigned.

    Work Schedule: Monday - Friday 7:30 am to 4:00 pm
    Compressed/Flexible: No
    Telework: No
    Virtual: This is not a virtual position.
    Position Description/PD#: Health Technician (Hearing)/PD11540A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/578277400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.