• Help



    The Air Traffic Organization are the 35,000 controllers, technicians, engineers and support personnel whose daily efforts keep aircraft safe, separated and on time. The Mission Support Services provides administration of shared technical and program services which promote standardization of processes to support efficiency and effectiveness in the National Airspace System.

    Learn more about this agency


    The Executive Director, Service Centers, provides full executive direction and leadership to a large, highly complex, and geographically dispersed organization responsible for insuring consistency and accountability across organizational units within Mission Support Services. The incumbent serves as a central Headquarters advocate for matters in the field. The position reports to the Vice President, Mission Support Services, has direct line authority over three geographically dispersed, multi-layered Service Centers which consists of approximately 500 highly technical and administrative positions and administers a budget of approximately $750M.

    Principal Responsibilities

    • Serves as a key advisor and authority on all air traffic and technical operations to include airspace and procedures, quality control, equipment installation and hiring and training.
    • Collaborates with Executives across the Agency, other governmental agencies to include the Department of Defense, and the international aviation community on matters related to air traffic and technical operations support activities.
    • Provides strategic direction for the development of policies and standards related to the operation of ATO Service Centers.
    • Designs a comprehensive framework to enhance communication throughout the three service centers and Mission Support Services using events/media and administrative and financial tools.
    • Ensures consistency of operations, performance and cohesion at subordinate Service Centers.

    • Manages complex planning and business initiatives and executes organizational initiatives according to Mission Support Services business plans and budget allocations.

    • Sets priorities and ensures that the products, services and activities of the organization are complete and fully integrated across Mission Support Services and that they are consistent with the current organizational policy and strategic plans.

    Travel Required

    25% or less - The job may require up to 25% travel.

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0340 Program Management

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/577053300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.