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    The ideal candidate for this position will have experience supervising a large diverse organization in a customer contact center environment and disaster assistance programs experience. This position starts at a salary of $121,316 (GS-14) in Hyattsville, MD & Winchester, VA, $116,203 in Denton, TX and $107,807 in Caguas, Puerto Rico. Apply for this exciting opportunity to become a member of the Recovery team within FEMA.

    View common definitions of terms found in this announcement. 


    Learn more about this agency


    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

    EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    In this position, you will provide oversight, through a staff of supervisors, to specialists that perform emergency management work that coordinates, with other entities, survivor recovery from federally declared disaster operations. Typical assignments include:

    • Performing work that involves policy issues dealing with recovery from federally declared disaster operations.
    • Serving as a primary agency contact for other Federal Agencies and regional offices for guidance and interpretation of NPSC Policy.
    • Developing and reviewing policy, procedure and business rules required to support the National Emergency Management Information System (NEMIS) database.
    • Conducting analysis of programs and staff proposals to assure implementation of policy. Recommending alternatives or modifications to existing policy as necessary. Develops guidance used in the development of programmatic evaluative criteria.
    • Ensuring staff adequately provides coordination and assistance to major activities to ensure the capability to continue essential functions during any event or incident.
    • Developing, and providing oversight for, the strategic planning of tele-registration and helpline service enhancements, submits proposals for expanded utilization of such capabilities and designs future contact center innovations for review and integration by Section Chief.

    Travel Required

    50% or less - Travel up to 50% is required for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/568701300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.