This position of Chief of Staff with the Field Office Directorate in San Antonio, TX starts at a salary of $127,707 GS-15 grade level, step 01, with pay potential to $166,024, GS-15 grade level, step 10.Learn more about this agency
- Direct administrative programs including logistics, facilities and emergency management, congressional and stakeholder relations, and program evaluation in accordance policies established by USCIS HQ, the Regional Director, and District Director.
- Serve as a senior-level expert and advisor on complex administrative and logistical matters. Formulate and initiate changes to policies and procedures that affect the work of others and major aspects of the program.
- Maintain an awareness of external factors that affect the organization and ensure organizational goals are met through strategic resource planning, monitoring, and execution that minimizes costs and maximizes program efficiency and effectiveness.
- Develop comprehensive short/long-term resource strategies/concrete objectives, plans and priorities, consistent with organizational goals and internal/external factors to support and enable mission requirements with potentially national impact.
- Inspire, motivate and challenge others to maximize their potential; foster an environment that encourages a high performing workforce; model a high standard of conduct for others.
- Plan work to be completed by subordinates, set and adjust short-term priorities, and set target dates for work completion. Coordinate, direct, and oversee subordinates and exercise significant responsibility in advising management officials.
- Support expert staff at the district and field level responsible for comprehensive budget process from planning to execution, serve as a senior level expert and adviser on budget formulation and controls.
- Develop and implement workforce management strategies around staffing, recruitment, and retention, conduct effective staffing analysis, acquisition funding, and performance monitoring.
Occasional travel - You may be required to travel for this position.
Job family (Series)
Conditions of Employment
- The qualifications for this position must be met by 11:59 PM (Eastern Time) on the closing date of this announcement.
- You must be a U.S. Citizen or U.S. National to apply for this position.
- Successfully pass a Background Investigation including financial disclosure.
- You must pass a drug screening.
- You must submit resume and supporting documentation.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Political appointees may require OPM approval before on-boarding.
- Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
- Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
- The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on the closing date of this announcement.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Relocation expenses are authorized if you are a USCIS employee assigned to the Refugee, Asylum and International Operations program and have been approved for rotation from an overseas assignment. Relocation expenses for USCIS employees assigned to an OCONUS location will be considered on a case-by-case basis.
GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
The assessments for this job will measure:
- Serving as a Subject Matter Expert in budget formulation, development, planning and execution, including monitoring budget performance and balancing resources across multiple geographically dispersed organizations
- Leading workforce management, staffing and recruitment, workforce efficiencies, workforce development and training, organizational cultures and team dynamics
- Leading and developing strategic goals for administrative activities including facilities management, continuity planning and emergency management, acquisition strategy and funding, organizational internal controls and performance monitoring, analysis and evaluation of support programs or mission support effectiveness
- Developing partnerships, creating collaborative team environments of diverse activities to include working with multiple liaisons and outside stakeholders
- Identifying operational research needs and methods and writing reports or other working documents that provide authoritative guidance on complex program issues.
- Technical Competence
- Administration and Management
- Organizational Awareness
- Customer Service (Supervisory)
- Decision Making
- Interpersonal Skills (Supervisory)
- Human Capital Management
- Planning & Evaluating
- Problem Solving (Supervisory)
- Strategic Thinking
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience and education (if applicable), as it relates to this job opportunity announcement. USCIS will only review the first 5 pages of your resume to determine your eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
- Start and end dates for each grade/pay level if you've held a federal position.
- Full-time or part-time status (include hours worked per week)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience):
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
There is no educational substitution at this grade level.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, this position requires completion and adjudication of a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page.
If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.
Special Hiring Authorities
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
- It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.
- If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this position based upon information reflected in your resume. Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training. To remain in consideration for this position, please ensure your resume covers this requirement and that your resume has been successfully submitted as part of your on-line application package.
Creation of this package includes completing the on-line assessment questionnaire, uploading your resume, and uploading any required supporting documents.
NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.
Career Transition (CTAP/ICTAP) Eligible
If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about CTAP or ICTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Certain veterans are eligible to apply as a status candidate under the Veterans Employment Opportunity Act (VEOA) or the Veteran's Recruitment Appointment (VRA). For more information, please click here.
Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.
- For definitions of terms found in this announcement, please click here.
- This position is not in the bargaining unit.
- This position is considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
- USCIS may fill one or more positions using this vacancy.
To preview questions please click here.
Resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the “Qualifications” section. USCIS’ human resources office will only review the first 5 pages of your resume to determine your eligibility/qualifications.
- In order to ensure that you include all necessary information within the first 5 pages of your resume, you are highly encouraged to save and submit your resume as a PDF instead of submitting it through Resume Builder or a word-processing program such as Word or Google Docs.
Job questionnaire (submitted through the on-line application process in USA Jobs. Responses DO NOT need to be attached as an additional document to your application)
Veterans: if you are applying for 5-Point Preference you must submit your DD 214 (Certificate of Release or Discharge from Active Duty) showing your Character of Service. If you are applying for 10-point Preference you must fill out the SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If applying as a disabled veteran, submit a copy of your DD-214 along with the letter from the Veterans Administration, or other formal documentation, that clearly identifies overall rating of disability.
- If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the armed forces that you will be discharged or released from active duty within 120 days from the closing date of the announcement. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. Click here for more veterans' information. You may request a copy of your DD-214 through the E-Benefits Page.
Are you a current or former Federal employees submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document that shows the following information:
- your appointment in the competitive service
- grade and step
- full performance level
If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. SF-50B print screens from NFC are not official documents and are not acceptable. This includes USCIS employees as well. All current DHS employees can print their own SF-50's by accessing the DHS eOPF website. If you have forgotten your user name or password, eOPF offers a self-service feature to assist you.
If you are a current CIS employee and need access information to eOPF, contact USCIS.EOPF@uscis.dhs.gov. For all other agencies please see your servicing Human Resources office.
Career Transition (CTAP/ICTAP)eligible submit:
- a copy of your agency notice,
- a copy of your most recent performance rating, and
- a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
Reasonable Accommodation Request: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and the Americans with Disabilities Act of 1990 as amended, that would interfere with completing the External Assessment, you will be granted the opportunity to request a Reasonable Accommodation on the first page after launching the External Assessment. Requests for Reasonable Accommodation and appropriate supporting documentation for Reasonable Accommodation must be received prior to the vacancy close date. Decisions on Reasonable Accommodation requests are made on a case-by-case basis. If requested, you will receive an email notification with results of the adjudication process and instructions on how to complete the External Assessment. The External Assessment is considered part of the application package and must be completed within the number of days specified in the email notification after the adjudication process is complete.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Please read the entire announcement and all instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section above, and any External Assessments. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
- To begin the application process, click the Apply Online
- Answer the questions presented in the application, including External Assessment questions* if applicable, and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
Reasonable Accommodation: If you request a Reasonable Accommodation for an External Assessment before the vacancy close date and the vacancy closes before the accommodation decision is complete, you will receive instructions via email on how to complete the External Assessment after the vacancy close date. However, you MUST submit your application, including the remainder of the application questions and supporting documentation, prior to 11:59PM (ET) on the closing date in order receive consideration.
To update your application, excluding External Assessment responses, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account (https://my.usajobs.gov/Account/Login). All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are a Federal employee and have received a current performance rating, it is strongly encouraged that a copy accompanies your application submission. Doing so allows the selecting official access to all information surrounding your potential to fulfill the duties and responsibilities commensurate of the position being considered for. Failure to provide may impede the selecting official's understanding of the qualifications and experience that you possess.
We strongly encourage you to apply online. If you cannot apply online, you must contact the Human Resource office listed below at least one business day prior to the closing date for instructions. Applications will not be accepted by mail.
Agency contact information
HROC Staffing Help Desk
AddressU.S. Citizenship and Immigration Services
70 Kimball Avenue
South Burlington, Vermont 05403
Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. Your status will be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
Telework: USCIS provides voluntary telework opportunities for eligible employees serving in positions conducive to working at an alternate work site in accordance with agency policy. Please Note: To ensure USCIS continuity of business operations, you may be required to telework from your personal residence or another location due to an emergency situation such as severe weather, natural or manmade disasters or for public health, safety or emergency preparedness measures.
Additional information pertaining to your interest and availability for this position may be needed after the closing date of the job opportunity announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/566866200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.