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    Duties

    Summary

    Who may apply: All U.S. Citizens.

    Position is located in the Information & Technology Directorate, Infrastructure & Production Support Ops, Lan Support Team.

    THIS POSITION HAS A 50 POUND LIFTING REQUIREMENT. YOU ARE REQUIRED TO PASS A PHYSICAL EXAMINATION BEFORE BEING APPOINTED TO THIS POSITION.

    SOME POSITIONS MAY REQUIRE SHIFT WORK. SHIFTS MAY INCLUDE BUT NOT BE LIMITED TO 6:00 am TO 2:30 pm OR 9:30 am TO 6:00 pm

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    Responsibilities

    • Installs, verifies, and reports on standard hardware and/or software packages. Incumbent ensures proper functioning and operation of installed hardware and/or software, as well as quality implementing instructions.
    • Provides the customer service and support necessary to ensure mission critical business activities are carried out via local personal computers (PC) across the agency.
    • Utilizes best practices in applying IT techniques to hardware and software rollouts, imaging, standard configurations, anti-virus applications, patch management, group policies, and scripting.
    • Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements for new or modified systems.
    • Monitors the ongoing operation of a complex network environment with a large number of users and ensures corrective action to restore operational service is accomplished.
    • Troubleshoots issues or patches ports when a physical presence is required, such as power cycling devices. Installs and configures servers if equipment is on site.
    • Security+ certifications are preferred

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    12

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/563944500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.