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    Duties

    Summary

    THIS IS AN ARMY NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION

    UNIT: JFHQ, J6, NGMN-IMI, Saint Paul, MN

    LOCATION: Saint Paul, MN

    SELECTING OFFICIAL: Mr. Benjamin B. Francisco, (651) 268-8859

    ARMY NATIONAL GUARD MEMBERSHIP IS REQUIRED

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    Responsibilities

    An IT SPECIALIST (CUSTSPT), GS-2210-11, Serves as a technical expert on all supported automated systems utilized throughout the state. Provides solutions to customer requests for assistance in resolving hardware and software problems. Systems used include personal computers, mini computers and mainframes. Develops and maintains the customer service database for all service requests.Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. Provides database maintenance on the customer support database. Participates in the analysis of requests for new and modified applications. Determines equipment demands and number and kind of requests received: data communications requests, telecommunications requests, visual information requests, and information services requests. Researches trends and patterns to implement new or improved communications methods and procedures. Incumbent uses judgment in relating trends in workload, equipment performance, other activity's experience with comparable proposals to determine the worth of a proposed change in the state's networking, automation, telecommunications, visual information or information services normal working environment. Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met. Consults with users and managers to determine specific locations and requirements for the particular system installation.Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. Performs other duties as assigned.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    11

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/563709800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.