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    Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, West Region located in San Francisco, CA.

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    Joining Customs & Border Protection will allow you to use your expertise in Information Technology principles, concepts and methods to support Information Technology systems and services. This position starts at a salary of $78,081.00 (GS-11, Step 1) to $121,668.00 (GS-12, Step 10) with promotion potential to $121,668 (GS-12 Step 10). Apply for this exciting opportunity to provide Information Technology support that strengthens the Department's ability to perform homeland security functions.

    In this Information Technology Specialist (Network) position you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Typical work assignments include:

    • Diagnosing and resolving problems in response to customer reported incidents.
    • Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements.
    • Interacting with internal and external stakeholders as the Subject Matter Expert to provide Information Technology guidance and solutions and providing customer training as required.
    • Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance.
    • Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices.

    Travel Required

    25% or less - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/562786200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.