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    WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

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    WHAT DOES A SECRETARY (OA) DO? A Secretary provide a wide range of administrative and secretarial services within the organization. This includes using a variety of computer applications, organizing and maintaining files, providing telephone and receptionist services, managing calendars, arranging conferences and meetings, typing and reviewing correspondence and meeting minutes, arranging travel itineraries, monitoring time and recordkeeping, briefing the manager on important issues, and working with and assisting various customers within and outside of the organization.

    As a Secretary (OA) you will:

    • Serve as the Liaison between the manager and subordinate staff members and other key officials.
    • Assure understanding and clarification of the manager's views on all problems and issues.
    • Exercise exclusive control over and maintain the manager's calendar with authority for commitments of time; schedule and coordinate appointments, engagements, and conferences; prepare notes regarding topics to be discussed.
    • Screen all calls and visitors, answering most questions and completing most business in an authoritative and accurate manner based on knowledge of the manager's views and an awareness of all matters in which he/she is currently involved.
    • Conduct a thorough review of all correspondence, determine deadlines and offer suggestions concerning actions to be taken. 
    • Ensure an orderly and efficient flow of work and resolve various problems and situations that affect the flow of work.
    • Control suspense items. 
    • Prepare and type a variety of correspondence, reports, forms, requisitions, and legal documents using personal computers. 
    • Organize and maintain files, records, manuals, handbooks, and other related materials, including safeguarding confidential information. 
    • Recommend changes in administrative policies. Devise and install office procedures and practices to be used by secretaries in subordinate offices.
    • Consolidate comments from management officials, and summarizes material for conferences. 
    • Make travel arrangements and prepare travel vouchers. 

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0318 Secretary

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/560033300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.