The VA Northeast Ohio Healthcare System is recruiting for a Training Specialist. The Training Specialist will function in Healthcare Technology Service.Learn more about this agency
- Evaluates the need for and initiates changes/updates to Telehealth course content to accomodate subject matter delivery or student learning needs.
- Determines Telehealth course subject matter adaptations based on changes.
- Determines necessary course delivery adaptations to accommodate students with complicated or persistent learning difficulties.
- Demonstrates Telehealth training techniques to Provisional Master Preceptor trainees and all other staff involved in Telehealth activities as needed.
- Oversees and can independently instruct internal end-user certification and annual competency renewal courses in Home Telehealth (HT), and Clinic Based Telehealth (CBT), including Clinical Video Telehealth (CVT) and Store Forward Telehealth (SFT) modalities.
- Serves as a subject matter technical expert and is responsible for independently planning, organizing, and delivering courses covering advanced technical Telehealth systems.
- Conducts courses that, in some instances, need to meet certification criteria from VA National Telehealth Training Centers and continuing medical education requirement governing bodies.
- Develops and implements training opportunities for the VA Northeast Ohio Healthcare System and VISN 10 Telehealth programs.
- Monitors programmatic compliance, ensures there is appropriate follow up with non-compliant staff.
- Serves as the main training resource for the VA Northeast Ohio Healthcare System as well as the main training point of contact for Telehealth Clinical Technicians, Care Coordinators, Imagers, Readers and all other Telehealth stakeholders.
- Develops and disseminates information concerning available Telehealth training and coordinates the training schedule accordingly.
- Identifies the need for remedial Telehealth related trainings through data, quality, and chart audit reviews.
- Acts as the primary reviewer of Telehealth clinical documentation and uses the review to guide and direct remedial training.
- Stays up-to-date on the use and function of all Telehealth technologies used throughout the VA Northeast Ohio Healthcare System.
- Utilizes innovative approaches to perform a variety of duties related to special projects involving training, and when necessary clinical or administrative issues.
- Extracts and assembles information, conducts analysis, and develops reports or presentations through the use of computer software.
Compressed/Flexible: Not Available
Telework: Not available
Virtual: This is not a virtual position.
Position Description/PD#: Training Specialist/PD91114-O and PD91115-O
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required
75% or less - You may be expected to travel within the Community Based Outpatient Clinics for this position.
Job family (Series)
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
QualificationsIn order to qualify for this position, you must meet the following requirements within 15 calendar days of the closing date listed on the announcement:
- Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. For GS-11, you must have 52 weeks at GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
- Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/.
- All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service.
- Applicants who were previously selected under a Competitive Delegating Examining Unit (DEU) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service.
- Education: Undergraduate AND graduate degree in Education or a subject related to the position being filled (transcripts must be submitted).
- Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s), supervising or administering a training program, development or review of training/course materials, aids, devices, etc., and evaluation of training results. Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.
- GS-9 Specialized Experience: One year of specialized experience equivalent to the GS-7 level in the Federal service. Examples of specialized experience would typically include, but are not limited to: Assess unusual situations and analyze a variety of alternatives; perform assignments from start to finish with widely varying duties including fact-finding, drawing conclusions, and making recommendations; complete complex assignments typically characterized by many interrelated facts and sources of information, disputed or hidden facts, undefined issues, determining multiple cause and effect relationships; in-depth analysis of an organization's policies and procedures, identification of future training and development needs and introduction of new technology for development and delivery of training; Understand the interrelations with other training and employee development programs; Advise on training program issues, and to consult and assist individuals and officials of organizations on problems, questions and programs.
- Education: Possess a master's degree or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR LL.B or J.D., if related. (Transcripts must be submitted).
- Combination of Experience and Education: A combination of education and experience to qualify at the GS-9 level. Only graduate education in excess of the amount required for the GS-7 level (1 year) may be used to qualify. For example, the position to be filled is a Training Specialist, GS-1712-9. You have 6 months of specialized experience equivalent to GS-7 level and 1.5 years of creditable graduate level education in Education. You meet 50 percent of the required experience and 50 percent of the required education, (i.e., you have 1/2 year of graduate study beyond that required for GS-7). Therefore, you exceed the total requirement and are qualified for the position.
- Education: A Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a degree in Education, or a subject related to the position.
- Combination of Experience and Education: A combination of education and experience to qualify at the GS-11 level. Only graduate education in excess of the amount required for the GS-9 level (1 year) may be used to qualify. For example, the position to be filled is a Training Specialist, GS-1712-11. You have 9 months of specialized experience equivalent to GS-9 level and 2.5 years of creditable graduate level education in Education. You meet 75 percent of the required experience and 50 percent of the required education, i.e., you have 1/2 year of graduate study beyond that required for GS-9. Therefore, you exceed the total requirement and are qualified for the position. (The applicant's first 2 years of graduate study are not qualifying for GS-11.)
- Knowledge of Information in Analytical Investigative Techniques
- Ability to design, evaluate and develop training programs.
- Oral communication
- Written communication
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is usually performed in offices, meeting rooms, schools or similar settings. The work areas are adequately lighted, heated and ventilated. Many positions involve travel, including normal everyday risks and discomforts of auto, bus, rail and air transportation.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
To apply for this position, you must provide a complete Application Package which includes:
- Resume (when listing previous employment please include month and year).
- Your most recent Within Grade Increase SF-50 that shows your time-in-grade eligibility.
- If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade in addition to your last or most recent SF-50 indicating proof of status. Note: Your SF-50 must reflect the grade and step information equivalent to or greater than the grade lower than the position you are applying to. This may not always be your most recent SF-50. You may need to submit more than one SF-50.
- If prior military service, include all copies of your DD-214 or proof of service as well as proof of disability, if applicable. You must submit your documentation showing character of discharge.
- If you are claiming reinstatement eligibility, you must provide a copy of your separation SF-50 or equivalent personnel action form reflecting your permanent status.
- Transcripts must be provided if using education to qualify for the position.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/05/2020 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10725345.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). HCP are individuals who, during the influenza season, work in VHA locations where patients receive care or who come into contact with VA patients as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased facilities. HCP include all VA licensed and unlicensed, clinical and administrative, paid and unpaid, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, students, researchers, volunteers, and trainees who work at these facilities. HCP that are unable to receive or otherwise decline a flu shot will be expected to wear a face mask throughout the influenza season.
Agency contact information
AddressVA Northeast Ohio Healthcare System
10701 East Boulevard
Cleveland, OH 44106
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
Areas of Consideration - Applicants will be considered based on the following areas of consideration.
- First Area of Consideration (facility employees) - Current, permanent VA Northeast Ohio Healthcare System employees (this includes Outpatient Clinics, permanent employees of the Veteran Canteen Service assigned to this facility, Office of Information & Technology employees assigned to this facility, CPAC bargaining unit employees located at the Cleveland VAMC, and Virtual CBOPC bargaining unit employees under station 741 located at the Cleveland VAMC.
- Second Area of Consideration (other VA employees) - Current, permanent Department of Veterans Affairs Employees (VA employees who are located at other VA medical centers).
- Third Area of Consideration (status candidates) - Current, permanent Federal employees, former Federal employees with reinstatement rights, and VEOA eligible (separated under honorable conditions after three or more years of continuous active service or preference eligible).
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/559730200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.