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    The ideal candidate for this position will have experience managing a large diverse team at multiple sites that implement staffing adjustments to efficiently optimize workforce utilization and to ensure effective call center coverage in multiple lines of business. This position starts at a salary of $82,696 (GS-12). Apply for this exciting opportunity to become a member of the Response and Recovery team within FEMA.

     View common definitions of terms found in this announcement. 

    Learn more about this agency


    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

     EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    In this position, you will serve as an advisor for wide range of Applicant Services, NPSC and/or division-level initiatives. Typical assignments include:

      • Proposing plans, strategies, and recommendations for the development of new systems, policies, studies, and approaches to improving customer service.
      • Evaluating impact of new program policies and procedures on current systems and determines measures of effectiveness.
      • Participating with decision-makers at the unit level in setting organizational goals and objectives.
      • Communicating information to management for effective evaluation of program operations and performance.

    Travel Required

    Occasional travel - Travel may be required for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/559622100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.