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    Duties

    Summary

    THIS ANNOUNCEMENT IS OPEN TO CTAP ELIGIBLE APPLICANTS ONLY. PLEASE READ THE ENTIRE ANNOUNCEMENT BEFORE APPLYING TO THIS POSITION.

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    Responsibilities

    The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims material, identifies issues, gathers relevant evidence, conducts interviews to adjudicate claims and inputs data necessary to generate the award and notification letter to the veteran describing the decision. Specifically, the VSR will:

    • Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship
    • Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries
    • Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process
    • May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs
    • Prepare and release correspondence for use by other federal, state and local agencies
    • Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.
    Promotion Potential: The position is at the full performance level

    Work Schedule: Full time, Monday through Friday, 8:00 AM to 4:30 PM
    Telework: Available
    Virtual: This is not a virtual position.
    Position Description/PD#: Veterans Service Representative, 37233A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    10

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/556825400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.