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    About the position:
    This position will be assigned to the Fort Dix IT Office.

    May be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays, and will be on call on a rotational basis.

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    Performs IT functions encompassing but not limited to: Application Software, Customer Support, Network Services, Operating Systems, Policy and Planning, and enhances FSS local area network (LAN) and wide area network (WAN) systems. Monitors, tests, analyses, maintain, and operate multiple base level operating systems network platform. Coordinates the planning, development, configuration, installation, and maintenance of network systems to include the LAN/WAN. Analyses LAN/WAN utilization statistics through data collection and performance measure to ensure smooth, reliable, and robust operation of unclassified networks. Determines facility environment network system requirements and infrastructure to support systems. Coordinates LAN installation, implementation, maintenance, and troubleshooting; reviews, evaluates and fine-tunes components to achieve network connectivity. Installs, configures, and troubleshoots network, and application server hardware, network operating system software, and peripheral network equipment. Changes the components of existing equipment for efficient operation or recommends major modifications to existing systems. Consults with managers and functional users to determine common requirements necessary to meet Information Technology (IT) business processes and needs. Performs analysis of current systems to determine which are capable of supporting functional requirements. Makes Professional recommendations and judgments regarding systems continual usage, which should be enhanced and or replaced by more advanced designs. Functions as the FSS Client Support Administrator or Functional System Administrator (CSA or FSA) for mission critical and unit-specific software applications and hardware that operates on the Joint Base McGuire-Dix-Lakehurst .MIL network.
    Analyzes processes, problem activates, and system designs of the FSS activities to comply with legal and regulatory requirements while meeting customer needs. Plans, coordinates, and installs applications software and hardware for operational and point-of-sale systems. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency and reliability of services. Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs or equipment which will resolve operational problems. Provides on-going optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss of service. Initiates solutions and recommends acquisition of programs/equipment. Provides proactive consultation, recommendation and documentation to systems users.
    Provides customer technical assistance support and conducts studies to analyze FSS.NET LAN failures. Provides on-going technical support to customers to ensure proper functional use of equipment and programs to preclude undue interruptions to IT services. Assists in solving problems associated with delivery of hardware and software orders. Provides management with necessary information to address difficult and complex problems in automating work processes. Promotes use of automated systems by providing instructions to functional area users on IT processes. Participates with operating officials, system programmers, computer users, and others to analyze progress review of established systems to determine reliability, productivity, and user friendliness of the existing network system hardware and software. Independently researches literature for applicable systems. Assists with providing cost analyses for new and upgraded network infrastructure capabilities. Provides input for future needs and prepares recommendations, justifications, and specifications for equipment and applications. Determines FSS.NET network requirements for activities and assists users by recognizing and analyzing trends, providing guidance, and orientation services. Conducts analyses of network usage, user complaints, traffic interruptions, and hardware and software capabilities. Recommends methods and procedures and coordinates corrective action to optimize utilization of present equipment. Interfaces, cooperates and works with base communication agencies in planning and developing new or additional network infrastructures capabilities. Identifies potential performance or capability problems. Works with technical support personnel in resolving problems. Manages FSS.NET user network accounts, resets network system passwords, and resolves firewall issues. Responds to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties. Maintains activities for future use.

    If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/10694034

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/556250200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.