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    The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the VA Community Care (VACC) team. The AMSA performs clerical and administrative support in the coordination, care, and treatment provided to veterans through the VA Community Care referral processing procedures at the Fargo VA Health Care System, which includes the Community Based Outreach Clinics (CBOCs).

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    Duties include, but are not limited to:

    • Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
    • Recommends changes to existing clinic procedures based on current administrative guidelines.
    • Utilize numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
    • Coordinates veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
    • Develop and/or maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies
    • Ensures the integrity of various databases, and data used in the management of administrative and customer service within the department.
    • Independently recognizes the urgency of the consults and schedules care in accordance.
    Work Schedule: Monday through Friday; 8:00 am to 4:30 pm
    Financial Disclosure Report: Not required
    Relocation/Recruitment Incentive: May be authorized for highly qualified candidates.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/554612500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.