This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/553719100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
As a Medical Support Assistants you will respond to a variety of customers from across the state via telephone. Inquiries range from routine to complex, and you will assist individuals with scheduling, rescheduling and canceling appointments. At times, you will speak with highly emotional individuals which can result in difficult and stressful situations. You must be able to explain and communicate in a simple, easy-to-understand manner, to an individual may difficulty comprehending.
Learn more about this agency12/07/2019 to 12/17/2019
$37,843 - $49,200 per year
GS 6
2 vacancies in the following location:
No
Not required
No
Permanent
Full-Time
Excepted
None
No
No
CBCX-10672774-20-SM
553719100
Current or former competitive service federal employees.
Current excepted service federal employees.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Open to all U.S. Citizens
Medical Support Assistants at grade GS-6 work collaboratively under an interdisciplinary coordinated care delivery model (i.e., with a patient aligned care team, or within another speciality care setting where the patient aligned care team model is used such as PRRC, SATS, PACC, PCT, OIOEF, Military Sexual Trauma, etc.) The Advanced MSA coordinates with the patient care team to review clinic utilization by using various reports (such as the Clinic Utlization Statistical Summary) to ensure that the clinic set-up is closely monitored to effectively support the needs of the clinic and to make a ny necessary adjustments. The advanced MSA develops and maintains effective and efficient communication with the patient, with the interdisciplinary team, with VA medical centers, and with other agencies. For example, the Advanced MSA assists with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and with the team; notifies patients of normal lab results; and develops and manages a tracking system for follow-up care such as consults, tests, etc.
Other assignments at this level may include, but may not be limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs; working with the team to reinforce the plan of care and self-help solutions; entering appropriate information into the electronic record; monitoring pre-appointment requirements to ensure readiness for patients' visits and procedures (such as X-rays, lab work, etc.); managing an electronic wait lit to verify and validate accuracy and resolve issues; providing input during team meetings to assist in resolving problems having to do with operational issues or procedures; performing administrative follow-up actions; sharing information and collaborating with the clinical team in order to ensure continuity of care; evaluating patient information and clinic schedule lists to determine whether patients are vested; and educating providers about shared patients (those patients who receive their care at multiple VA facilities or those otherwise receiving care in the community).
Work Schedule: Monday - Friday, 7:30 a.m. to 4:00 p.m.
Financial Disclosure Report: Not required
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/17/2019 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10672774.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/553719100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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