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    Duties

    Summary

    You will serve as a Disaster Recovery Specialist (Bilingual) (Bilingual) for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Customer Service Center - CSC in Buffalo, New York. This position provides customer service to individuals, businesses, and internal customers regarding the SBA disaster loan program.

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    Responsibilities

    As a Disaster Recovery Specialist (Bilingual) (Bilingual) at the GS-1101-9, some of your typical work assignments may include:

    • Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.
    • Preparing written responses to email inquiries received through the disaster customer service mailbox.
    • Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
    • Accepting borrower payments using online payment processing tools.
    • Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.

    IMPORTANT NOTES:
    • The Term Appointment does not confer competitive status, or reinstatement rights, on the individual selected. You may be promoted or reassigned to another Term position within SBA's Office of Disaster Assistance; however, you may not be appointed non-competitively to another Federal position. You will initially be given a Term Appointment exceeding one year. If all other conditions of employment are met, this appointment may be extended, in increments, up to a total of four (4) years.
    • If selected, employees work on an intermittent (on-call) work schedule. This means that employees are in pay and duty status only when activated to respond to a disaster. When the disaster is over, employees return home in non-pay status until the next event that necessitates staff needed to respond.
    • Hours of work vary to support Customer Service Center hours of operation, which is generally open from 8:00am until 9:00pm EST, with potentially later hours during substantial disaster activity. Therefore, employees will be assigned shift work and shifts may change with little or no advanced notice.
    • Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).

    Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date

    Travel Required

    Occasional travel - You may be required to travel to a disaster site during increased disaster activity for extended periods with little or no advanced notice. Travel expenses are compensated based on SBA policy and Federal regulations.

    Supervisory status

    No

    Promotion Potential

    9

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/553149400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.