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    Summary

    WHAT IS THE WAGE & INVESTMENT DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

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    Responsibilities

    WHAT DOES A TAX ANALYST (QUALITY REVIEWER) DO? A Tax Analyst serves as a Quality Reviewer in Identity Theft Victim Assistance, IMF/BMF  who plans, coordinates, and conducts analytical studies and projects. In this role, you will be responsible for performing technical quality review of employee staff work involving customer contact.  You will be required to evaluate customer contacts based on accuracy and customer impact, adherence to regulation and procedure, and professionalism. You will also be required to identify emerging issues and elevate procedural conflicts or inaccuracies.

    As a Tax Analyst (Quality Reviewer) you will:

    • Evaluate customer contacts for accuracy and compliance based on established guidance. 
    • Provide technical guidance on issues, proposals, and activities impacting program operations, and ensure operating units are in alignment with regulatory and administrative provisions and requirements.
    • Develop and interpret guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions.
    • Analyze assigned program areas to discern trends in program delivery and consolidate report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.
    • Review proposals to alter or modify concepts, processes, or functions for compatibility with program goals and objectives, as well as evaluate new requirements, policies, and modifications for impact on program operations, systems, and resources.
    • Conduct briefings, studies, implement program initiatives, review program effectiveness, and identify additional system or revision in work processes required.
    • Prepare reports concerning identified issues, explaining program differences and recommending improvements and corrective action for program operations, where differing or competing viewpoints may occur.
    • Present findings, conclusions, and recommendations as a result of program studies, projects, or reviews conducted and disseminate revised procedures and changes in program operations.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Occasional travel - 1 to 5 nights per week.

    Supervisory status

    No

    Promotion Potential

    09

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/553049400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.