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    WHAT IS THE WAGE & INVESTEMENT (W&I) DIVISION?  W&I serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

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    WHAT IS THE FRONTLINE LEADER READINESS PROGRAM (FLRP)? The Frontline Leader Readiness Program offers the opportunity for well qualified individuals to received structured professional leadership development and experience. During the nine (9) month training and development program, all attendees will be assigned a coach, complete Career Learning Plans, and attend leadership-training classes. In addition, candidates will receive one two-week shadow assignment and a 60-day developmental acting assignment. They will also participate in a variety of other developmental activities. The goal is to prepare you to compete for future front line managerial positions. As a manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. In this role, you will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature.

    As a Frontline Leader Readiness Program Candidate you will:

    • Remain in your current position and post of duty.
    • Participate in a nine (9) month training and development program that may include a developmental acting assignment and a variety of developmental activities.
    • May be required to complete details or developmental assignments in a geographic location(s) outside of your current post of duty.
    • Give advice, counsel, or instruction to employees on work and administrative matters.

    While on Acting Assignments you may:

    • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
    • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
    • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
    • Give advice, counsel, or instruction to employees on work and administrative matters.
    • Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.
    • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
    • Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
    • Identify developmental and training needs of employees, providing or arranging for needed development and training.
    • Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0962 Contact Representative

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/552892300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.