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    Duties

    Summary

    Come work for the USPTO, we have been ranked as one of the best places to work in the federal government! The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees. For more information about the USPTO, please visit the USPTO Jobs Website

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    Responsibilities

    As a Customer Service Representative, you will be responsible for:

    • Applying an extensive body of rules and procedures to fulfill special order requests and documents in order to determine compliance with legal criteria and regulatory guidance.
    • Providing verbal and written advice and guidance to customers who are uncertain as to the exact content and description of documents they are ordering.
    • Serving as the point of contact for potential customers seeking information (cost, time frames, availability) on ordering certified and un-certified documents from the Office of Public Records.
    • Researching customer inquiries and provides complete and accurate information on existing orders.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    07

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/552538800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.