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    Duties

    Summary

    This ITSPEC (CUSTSPT) is located in an information management organizationand is part of the CA JFHQ J6.

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    Responsibilities

    THIS IS A T5 EXCEPTED SERVICE, INDEFINITE POSITION

    Selectee may be non-competitively converted to permanent status if/when funding becomes available or position becomes unencumbered.


    The primary purpose of the ITSPEC (CUSTSPT), GS-2210-9, is to provide customer support to users of supported information management systems.

    • Analyzes customer problems and researches database for possible solutions.
    • Provides solutions to customer requests for assistance in resolving the less complex hardware and software problems, referring the more complex problems to a higher graded specialist.
    • Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.
    • Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work.

    The position resides within the infrastructure and support functions of the state National Guard; the incumbent is not subject to mobilization, nor is the work described part of the military mission; and the incumbent does not perform a key advisory or essential administrative role that is inherently military. In addition, the position must meet one of the following: It does not have a comparable military function; the position is required in full-time (civilian) role when the organization, or similar military position, is mobilized to perform continuing post-mobilization functions; or the position requires a skill or competency that necessitates technical expertise or professional qualifications that cannot be readily found in the military structure of the state military force.

    May make additional selections within 90 days of eligible(s) issuance.

    Travel Required

    25% or less - You may be expected to travel for this position

    Supervisory status

    No

    Promotion Potential

    9

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/552070500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.