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    Duties

    Summary

    The incumbent serves as the Technical Support Specialist in the Technical Support Operations Group, performing a variety of functions directly relating to the operation of the NAS.

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    Responsibilities

    Serves as the Technical Support Specialist in the Technical Support Operations Group, performing a variety of functions directly relating to the operation of the NAS. Provides technical support to the operations managers as required for efficiency and continuity of NAS operations. Focuses on the availability and reliability of the services and products provided to users of the NSA. The position is concerned with the applications of the systems through which those services are provided. Performs a variety of functions directly relating to the operation of the NAS. Listens to field concerns, develops and implements coordinated solutions, and ensures follow through with customer. Determines whether the majority of services, systems, or subsystems are operating (or are capable of operating) within applicable parameters and specifications. Determines the technical acceptability or status thereof. Provides appropriate systems and service certification as required by agency policy and guidelines. Decisions and recommendations involve major segments of the NAS which extend beyond District boundaries. Initiates action for the timely repair or restoration of services and systems, taking into account the availability of backup systems, possible reconfigurations to minimize service interruptions, and relative criticality of particular functions to the safe and efficient operations of services and systems throughout the area of geographic responsibility of the position. Travel is required.

    Travel Required

    25% or less - The job may require up to 25% travel.

    Supervisory status

    No

    Promotion Potential

    NA

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/551806800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.