• Help

    Duties

    Summary

    WHAT IS THE WAGE AND INVESTMENTDIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

    See Other Information for Locations.

    Learn more about this agency

    Responsibilities

    WHAT DOES AN INDIVIDUAL TAXPAYER ADVISORY SPECIALIST DO? As an Individual Taxpayer Advisory Specialist (ITAS) you will be responsible for providing customer assistance and resolving account and notice issues for Wage and Investment customers. In this role, you will have the opportunity to examine returns involving customers whose principle source of income are from salary wages, dividends, and investments as well as answer tax law questions, and eventually work to resolve complex account and notice issues. You will be responsible for resolving taxpayer account, payment, filing and notice issues, and facilitating the resolution of some examination and collection issues. In this critical role, you will also serve to educate taxpayers and promote voluntary compliance.

    As an Individual Taxpayer Advisory Specialist you will:

    • Advise taxpayers in meeting their Federal Tax obligations; Provide taxpayer assistance on tax law inquiries, filing requirements, status and web base filing.
    • Perform research, analysis, and necessary computations, to recommend adjustments to customer's accounts.
    • Address complex issues such as determination of active/passive loss, i.e., active participation issues or applicability of at-risk rules.
    • Provide technical tax law advice on newly enacted legislation, complex tax law issues, referrals, changes in regulations and policies.

      If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Occasional travel - 1 to 5 Nights per Month

    Supervisory status

    No

    Promotion Potential

    09

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/551364200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.