This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/550570100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
At the Social Security Administration, we offer several career options for people who have proudly served our country. With so many diverse career fields available in our agency, your solid military experience and willingness to selflessly serve can avail you of a rewarding career in public service.
To learn more about these positions please visit here: https://www.ssa.gov/careers/careersPublicContact.html
11/06/2019 to 09/30/2020
$37,583 - $60,522 per year
GS 5 - 7
No
Not required
No
Multiple Appointment Types
Full-Time
Excepted
None
No
No
SI-10644114-20-VRA
550570100
Non-competitive employment for veterans eligible under a non-competitive hiring authority (VRA and 30% or more disabled)
-Your application will be placed into a pool of eligible veterans for evaluation and referral to selecting officials for hiring.
-You may be contacted by interested selecting officials and asked to interview.
-We will not be able to provide status updates other than the receipt of your application via an acknowledgement email from USAStaffingOffice@opm.gov
-You may update your application at any time until the closing date.
-This announcement may be used to fill one or more vacancies at any time without notification, in any series or grade. Typical job opportunities
within SSA can include, but are not limited to, the following occupations:
Public Contact: Benefit Authorizers, Claims Specialists, Claims Examiners, and Customer Service Representatives.
The location for possible employment is 600 W Madison St, Chicago, IL 60661 in the Great Lakes Program Service Center or the Chicago Teleservice Center.
Benefit Authorizer
Once selected for the Benefit Authorizer position in SSA, you will make final determinations on benefit entitlement decisions. This includes having direct telephone contact with the public to resolve issues or discrepancies and provide them with their rights under Social Security laws. You will be responsible for adjusting established benefits and effectuating payments and using state-of-the-art computer technology to access and update information about claims.
Benefit Authorizers (BAs) determine if applicants are eligible to receive or continue receiving benefits and/or payments for various Social Security programs. They answer questions from callers to Social Security's 800 number telephone network, resolve issues or discrepancies and explain Social Security program information to the public.
Claims Specialist
Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.
Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.
Claims Examiner (Debt Specialist)
Serves as a Debt Specialist with responsibilities concerning applicable laws and regulations on both titles II and XVI Social Security programs, payment issues and making determinations on beneficiaries' protests of overpayment determinations where SSA is directly involved or where the Railroad Retirement Board (RRB) has assumed certification of payment responsibility.
Reviews and makes final determinations based on facts and applicable laws and regulations, on a variety of overpayment issues in titles II, XVI and XVIII cases. Contact debtors or field office personnel to develop or explain complex technical program overpayment issues, waivers and reconsideration requests and to obtain refunds, refund agreements or implement the next step in the recovery process. For Title II cases only, analyzes and evaluates all facts, evidence and issues previously determined and makes final determinations on requests for reconsideration of postentitlement determinations, including penalty assessments, and on requests for waiver of recovery.
Customer Service Representative
Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
U.S. Citizenship required
Selective Service Registration, if applicable (www.sss.gov)
Background and/or security investigation required
Job offers are contingent on background / security investigation results
Selectees are required to serve either a 1-year probationary period or a 2-year trial period
Relocation expenses will not be paid
All qualification requirements must be met by the closing date of the announcement
You must meet the eligibility requirements for VRA or be a 30% or more disabled veteran to be considered.
Veterans Recruitment Act (VRA)
VRA allows for the appointment of eligible veterans without competition from non veterans. This hiring authority can be used for positions up to GS-11 or equivalent. Veterans are hired under excepted appointments to positions that are otherwise found in competitive service. After the individual satisfactorily completes 2 years of service, the veteran must be converted non-competitively to a career or career-conditional appointment.
Eligibility under the VRA hiring authority applies to any of the following veterans:
Providing Proof of Education or Substituting Education
Some positions require proof of education or allow you to use your education to meet qualification requirements. For information on providing proof of education or substituting education for experience, visit https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards
If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.
Foreign Education: If your transcripts show education completed in foreign colleges or universities, you must also provide documentation that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in a conventional/accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
Locality Pay: Salary range show is the Chicago, IL scale. Actual salary will be set in accordance with locality pay provisions. Please visit OPM's Salaries and Wages page for the locality area definitions and pay scales.
Appointments under this program do not have promotion potential beyond the grade to which the applicant is initially appointed unless appointment is permanent.
This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis.
You will be evaluated for this job based on how well you meet the qualifications above.
Once we have received your required documentation and questionnaire, we will consider you for job placement under veterans recruitment. You will be evaluated based on your submitted documentation, as well as the following:
Knowledge, Skills and Abilities (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies as related to the series and grade of the position being filled. Final qualifications determinations will be assessed based on OPM's General Schedule Qualifications Standards found here: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Title.
Interviews: You will be contacted by e-mail and/or telephone if your application is identified as qualifying for a position being filled. An interview may be conducted. If interviewed, you will be asked to address the same knowledge, skills, abilities and/or competencies used to initially qualify your application for the position.
To view qualification requirements for all series, click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/
Requesting a Reasonable Accommodation for the Interview: Applicants should state any accommodation needed for the interview process prior to the interview, e.g., when the interview is scheduled.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 5 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10644114
Your application will be retained in our active files for one (1) year from the date of receipt.
Resume: You must submit a resume that provides:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package which includes:
The complete Application Package must be submitted before midnight (EST) on 09/30/2020. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis.
To complete the Application Package, follow the steps below:
IT IS YOUR RESPONSIBILITY TO ENSURE THAT ALL DOCUMENTS ARE RECEIVED ON TIME AND THAT THE MATERIALS ARE READABLE. FAILURE TO DO SO WILL RESULT IN YOUR APPLICATION BEING EXCLUDED FROM CONSIDERATION FOR THIS ANNOUNCEMENT.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact CHR Chicago at CH.CHR.SSA4100@ssa.gov~.
Individuals with disabilities may also contact us using the e-mail address above.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
Your application will be placed into a pool of eligible veterans for evaluation and referral to selecting officials for hiring.
You may be contacted by interested selecting officials and asked to interview.
We will not be able to provide status updates other than the receipt of your application via an acknowledgement email from USAStaffingOffice@opm.gov.
You may update your application at any time until the closing date.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/550570100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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