This position is for the Los Angeles Regional Census Center, located in Downtown Los Angeles, California. Special Pay Rates apply at the Grades 7 and 9 in the advertised locality.
This is a NON-BARGAINING unit position.
Relocation will NOT be paid.Learn more about this agency
The individual selection for this position will:
- Observe, monitor, and participate in the maintenance of all computer hardware, software, and telecommunications in the Regional Census Center (RCC) and Area Census Office (ACO).
- Review requirements of projects to determine objectives of the program, concepts, and processes required. Organize work processes and solutions to problems making adjustments as needed for a project/program.
- Troubleshoot problems and resolves them if possible; initiates problem resolution procedures as necessary.
- Be responsible for the configuration of new equipment and installation or upgrade of both hardware system and application software.
- Provide operational and technical support for the RCC and ACO.
- Support the users of the system, creating and deleting users as appropriate, providing access rights to applications, files, and system devices.
- Track accountable property.
Job family (Series)
Conditions of Employment
- U.S. citizen and must be 18 years or older to be hired.
- Suitability/Background Investigation for Federal employment.
- Registered for Selective Service, if applicable (www.sss.gov)
- A trial period may be required.
Applicants must meet all qualification requirements by the closing date of this announcement.
Applicants are responsible for ensuring that the application submitted clearly indicates that they meet the qualifications listed below. To be eligible for this position, you must have the specialized experience or education.
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
You must have, and your resume must detail how you meet the specialized experience AND information technology-related experience demonstrating each of the four competencies.
GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Experience: Applicant must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 in the Federal service. Specialized experience for this position includes translating detailed logical steps developed by others into language codes that computers accept, operating computer consoles, scheduling the sequence of programs to be processed by computers, and preparing documentation on cost/benefit studies including summarizing the material and organizing it into logical fashion.
Education: 1 full year of graduate level education or superior academic achievement with major study in computer science, information science, information system management, mathematics, statistics, operations research, engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
Experience: Applicant must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 in the Federal service. Specialized experience for this position includes demonstrating knowledge of computer requirements and techniques in carrying out project assignments which involve the development of minor modifications to parts of a system, analyzing the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment.
Education: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in one of the following majors: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Experience: Applicant must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 in the Federal service. Specialized experience for this position includes demonstrating knowledge of computer approaches, techniques, and requirements appropriate to an assigned computer application area, planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls, adapting guidelines or precedents to the needs of an assignment.
Education: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree with major study in one of the following majors: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Experience: Applicant must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 in the Federal service. Specialized experience for this position includes demonstrating accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques that include analyzing a number of alternative approaches in the process of advising management concerning major aspects of ADP system design such as system inter-relationship, operating mode, system software, and/or equipment configuration.
Education: No substitution of education for experience is permitted.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures or be eligible for a non-competitive appointment.
The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office at (301) 763-4060. The decision on granting reasonable accommodation will be on a case-by-case basis.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are "gold," "silver," and "bronze." Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "gold" category will be identified for referral to the hiring manager and may be invited for an interview.
How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold).
The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response.
The following competencies are desirable at the full performance level of this position.
The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:
- Knowledge of software packages and operating systems.
- Ability to serve as an expert on automation issues and their impact on agency operations.
- Skill in modifying and adapting system approaches to meet specialized requirements of new projects, and skill in coordinating the efforts of a team.
- Ability to resolve problems for users utilizing various operating systems.
- Knowledge of computer communications and support systems and the interrelationships between hardware and software components and capabilities.
- Knowledge of computer equipment analysis necessary to serve as an authority in automation related issues.
- Knowledge of a wide range of computer techniques, requirements, methods, and procedures including approaches used by other agencies to design solutions for application requirements.
- Ability to track distribution of hardware to many users.
For more information on category rating, please go to: Category Rating
We recommend that you preview the online questions for this announcement before you start the application process.
To preview questions please click here.
Background checks and security clearance
Drug test required
A complete application consists of the following:
- Resume showing relevant experience; cover letter optional. Your resume should list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week. For work in the Federal service, please include the grade level for the position(s). Your resume may be used to validate your responses to the scored occupational questionnaire. Your resume should also indicate your citizenship and, if you are registered with the Selective Service System, if you are a male born after 12/31/59.
- Your medical documentation should distinguish between disabilities that are temporary or transient versus disabilities, which are chronic, permanent, on-going, or unresolved with no end in sight.
- Veterans' Preference Documentation: Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214, Member 4 copy, stating disposition of discharge or character of service; Veteran’s Administration letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to Fedshirevets
- Copies of applicable SF-50s “Notification of Personnel Action,” to support claimed time-in-grade, which shows grade/band levels to establish eligibility. If you do not have a copy of your SF-50, please contact the National Archives and Records Administration at 1.314.801.9250, option 2, and/or https://www.archives.gov/ to review instructions on how to obtain a copy.
- Education Documentation: If this position requires proof of higher education or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. This also includes Census Bureau employees. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to OPM Education Definitions for more information.
You are not required to submit official documents at this time; copies are sufficient. Education must demonstrate the knowledge, skills, and abilities necessary
NOTE: You will not be considered if you fail to provide all required, applicable documents.
If you are relying on your education to meet qualification requirements: You MUST submit a copy of your transcript, if you want to substitute your education for experience. If you claim qualifications based on education and do not submit a transcript, your education will not be used in making a qualification determination and you may be found "not qualified."
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from the Department of Education's website DOE.
Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website DOE. You must provide a copy of the letter containing the results of the equivalency evaluation with a course-by-course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
The Census Bureau offers a comprehensive benefits package. Explore the benefits offered to most Federal employees at Federal Employee Benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement.
To apply online you must complete and submit an application by accessing the USAJOBS website. To begin click the "Apply" button and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. After registering in your USAJOBS account and clicking "Submit," you will automatically transition to the Department of Commerce's specific site where you will complete your application. You must click "Submit" at the end of the application process to send your application for consideration. To return to your saved application, log in to your USAJOBS account and click on "Applications." Click on the position title and then select "Update Application." If you have problems completing your online application, including problems submitting your supporting documents, please contact the Help Desk by email at firstname.lastname@example.org or by phone at 1.866.656.6831. The help desk is available Monday—Friday, 7:00 a.m. to 7:00 p.m. EST.
Agency contact information
AddressBUREAU OF THE CENSUS
Los Angeles Regional Census Center
Los Angeles, California 90013
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website and clicking on "Applications." The status will be visible next to the corresponding positions.
The four points of notification are:
- Application Received or Application Incomplete
- Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met
- Referred or Not Referred
- Selected or Not Selected
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work or you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation. You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/549517900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.