WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION? The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.Learn more about this agency
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WHAT DOES A LEAD TAX EXAMINING TECHNICIAN DO? As a Lead Tax Examining Technician, you will need to provide coaching and guidance for a team of tax examiners. Carry out a full range of administrative and technical assistance. This work involves a diversity of issues related to a wide range of tax processing regulatory requirements and procedures administered by the Internal Revenue Service. As a Lead, you will provide training, quality review and be an instructor or on-the-job instructor for the Automated Underreporter (AUR) program. You will lead and/or participate in team discussions, provide a positive environment and use sound judgment in resolving AUR and other related work issues.
As a Lead Tax Examining Technician you will:
- Distribute, balance, monitor AUR case work within the team. Work with the AUR Automated systems to assign work, manage individual inventories, select cases, view/revise correspondence, and report on workload in accordance with established workflow or job specialization. Assure equitable distribution among employees and timely accomplishment of assigned work load. Use the Overage Report Compiler and Sorter (ORCAs) system to monitor and control inventory.
- Amend or reject work not meeting established AUR program standards and refer to supervisor any problems on meeting performance standards.
- Resolve simple informal complaints, refer others to supervisor; report on performance, progress and
training needs of employees and on disciplinary problems.
- Maintain current knowledge of open and closed AUR case procedures, policies and directives; answer questions; and provide both classroom and OJT instruction to employees.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at https://www.jobs.irs.gov/.
Occasional travel - 1 to 5 nights travel per month.
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/549425800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.