The BOC is a nationwide benefits and retirement center for the FAA. HRAs are expected to answer calls daily from an 800 number, respond to multiple incoming emails and document thorough notes in a case management system. HRAs average from 30-50 calls per week.
HRAs are expected to develop and present employee educational topics such as during New Employee Orientation, Open Season and separate benefits/retirement topics throughout the year. These may be delivered in-person or through webinars.Learn more about this agency
Serves as Human Resources Assistant in the Benefits Operations Center (BOC). Assists employees with information concerning retirement benefits, disability, or other types of employee benefit programs such as FEHB, FEGLI, TSP, BENEFEDS, FSAFEDS, etc. Conducts thorough reviews of employee service history, completes deposit/redeposit estimates and retirement estimates. Maintains complete record of work in electronic case management system. Provides a variety of routine assignments under close supervision. The supervisor will provide detailed guidance on non-routine tasks and assignments. Processes federal benefits elections following appropriate regulatory guidelines, including those of an unusually complicated nature, within established timeframes. Assures completeness of files. Responds to phone/email inquiries, determines nature of request and directs to the appropriate staff member, as needed.
Maintain files/records; assists with the coordination of new office policies and systems. Work activities typically support the work of other employees and contribute to the activities of the division and/or teams. Will use various automated systems such as FHR (Retirement Calculator), Microsoft Office, Outlook, HR Case Management System, Avaya phone system, etc. Adhere to daily assigned phone schedule in responding to calls from FAA employees nationwide.
Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/549259000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.