WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.Learn more about this agency
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WHAT DOES A LEAD DATA TRANSCRIBER DO? A Lead Data Transcriber performs a vital role in the Service's ability to process thousands of tax returns each year. In this position, you will serve as a work leader over employees engaged in accomplishing data transcription work. This work includes examining incoming returns, perfecting them to ensure compliance with the required format, and finally processing the return using the systems and applications that you will be trained to operate. This process ultimately converts millions of paper documents, including a variety of taxpayer prepared returns and related schedules, federal tax forms, and other taxpayer information, to tape.
As a Lead Data Transcriber you will:
- Distribute, balance, monitor and report on workload in accordance with established workflow or job specialization.
- Assure equitable distribution among employees and timely accomplishment of assigned work load.
- Amend or reject work not meeting established standards and refer to supervisor any problems on meeting performance standards.
- Maintain current knowledge of procedures, policies and directives; answer questions; and provide both classroom and OJT instruction to employees.
- Resolve simple informal complaints and/or refer to supervisor; report on performance, progress and training needs as appropriate.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.
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This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/548568200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.