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    Duties

    Summary



    The VISN Call Center RN position performs telephone care triaging veteran phone calls from nine sites within the VISN.

    Learn more about this agency

    Responsibilities

    • Exhibits exceptional customer service
    • Exhibits strong clinical assessment abilities
    • Ability to navigate TEDP software
    • Develops a familiarity with all VISN sites; clinics, contacts etc.
    • The RN will provide veterans telephone medical advice and a way to resolve primary, specialty, and mental health care needs when unable to present to their primary VA facility.
    • The Call Center RN must exhibit excellent communication and customer service skills as well as the ability to perform assessments using critical thinking via the telephone.

    Work Schedule: Monday - Friday, 8:00-4:30
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    None

  • Job family (Series)

    0610 Nurse

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/546758400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.