You will be asked to provide your preference for one of the following mission critical locations: Douglas, Lukeville, Nogales and San Luis, AZ; Andrade, Calexico, Otay Mesa, and San Ysidro, CA; Columbus and Santa Teresa, NM; and Presidio, TX (Click Link). The Southern Border includes the States of: Arizona, New Mexico, Texas, and parts of California, specifically Andrade, Calexico, Otay Mesa, San Ysidro and Tecate. See the Responsibilities section below for more information.Learn more about this agency
Locations offered are based on operational and mission requirements, and critical agency hiring needs for entry level CBP Officers as determined by the CBP Office of Field Operations. The above preference locations are expected to have vacancies available at the time of final offer, however, if the duty locations do not have vacancies, you may be offered a duty location in another geographic location along the Southern Border of the United States.
If you accept one of the below duty locations you may be eligible to receive an additional 25% to 33% of your salary each year for the first 3 years of employment in addition to any overtime pay. This incentive only applies to new Federal employees and is dependent upon the availability of funds.
Duty locations offering 33% recruitment incentives: Douglas, Lukeville, Nogales, and San Luis, AZ; and Calexico, CA
Duty location offering 25% recruitment incentives: Presidio, TX
Shift Work/Overtime: You must be willing and available to work rotating shifts. You may also be rotated between assignments and work units. You may be required to work overtime on a regular and recurring basis.
A fully trained Customs and Border Protection Officer (CBPO) is eligible for up to $45,000 in overtime pay, in accordance with applicable laws and regulations, in addition to the starting salary. The starting salary for this position may be higher in certain duty locations, please visit the OPM website for salary information.
This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level (with supervisor approval). For example you could:
- start as a CBPO in March 2020 as a GS-5 and make $33,949 - $78,949 per year*
- be promoted in March 2021 to GS-7 and make $42,053 - $87,053 per year*
- be promoted in March 2022 to GS-9 and make $51,440 - $96,440 per year*
- be promoted in March 2023 to GS-11 and make $62,236 - $107,236 per year*
- be promoted in March 2024 to GS-12 and make $74,596 - $119,596 per year*
Occasional travel - Travel may be required based on operational needs
Job family (Series)
Conditions of Employment
Firearm Proficiency: Firearm proficiency is required for all CBPOs and is part of the training provided.
Probationary Period: You must serve a one-year probationary period during the first year of your initial permanent Federal appointment to determine fitness for continued employment.
Selective Service Registration: Males born after 12/31/1959 must verify registration. To verify your registration OR request a Status Information Letter click here.
Formal Training: You will complete a paid pre-academy orientation for approximately 30 days at your home port prior to attending the Federal Law Enforcement Training Center (FLETC) for approximately 17 - 19 weeks at Glynco, GA. Candidates selected for duty locations where they are required to be proficient in reading, writing and speaking Spanish will be required to either pass a Spanish language proficiency examination or attend a 6-week long Spanish immersion class at FLETC.
Uniform/Grooming Standards: While in a duty status, this position requires wearing an officially approved uniform and complying with established grooming standards found here.
Residency Requirement: U.S. Customs and Border Protection has a residency requirement that applies to all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three (3) of the last five (5) years, before completing an application for CBP employment. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two (2) of the last five (5) years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
- Working for the U.S. Government as a federal civilian or as a member of the military
- A dependent of a federal civilian or member of the military who was working for the U.S. Government
- Working as a contractor employee, a volunteer, consultant or an intern for the U.S. Government
- Participation in a study abroad program sponsored by a U.S. affiliated college or university
Driver's License: You must possess a valid driver's license.
You must meet job-related medical, fitness, background and drug-testing standards.
QualificationsThe qualification requirements listed below must be met by the closing date of this announcement.
You qualify for the GS-5 grade level (starting salary $33,949 up to $78,949 with potential overtime) if your supporting documentation shows you possess one of the following:
Experience: A Minimum of 3 years full-time general work experience that demonstrates the ability to meet and deal with people and the ability to learn and apply a body of facts; OR
Education Substitution: A bachelor's degree or successful completion of a full 4-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR
Will receive a bachelor's degree from an accredited college or university within 9 months from the closing date of this announcement and will upload all official or unofficial transcripts before the closing date of this announcement; OR
Combination of Experience and Education: A combination of successfully completed college education AND general work experience. This will be calculated using your resume and official or unofficial college transcripts submitted with your application.
You qualify for the GS-7 grade level (starting salary $42,053 up to $87,053 with potential overtime) if your supporting documentation shows you possess one of the following:
Experience: A minimum of 1 year of specialized full-time work experience equivalent to at least the next lower grade level that entails performance of substantive duties in inspections work at borders, seaports, airports or other ports of entry and/or work involving preliminary screening of persons for entry and immigration status, or compliance/regulatory work; OR
Education Substitution: A Bachelor's degree with Superior Academic Achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA 3.0 or higher of a possible 4.0), or (3) honor society membership. Go to Superior Academic Achievement to see if you qualify under this provision; OR
One full year of graduate level education (equivalent to 18 semester or 27 quarter hours) in a field of study related to law enforcement (e.g., criminology, criminal justice, law enforcement, courts and judicial systems, corrections and rehabilitation, justice studies, homeland security, forensic technology and forensic psychology) from an accredited college or university; OR
Will receive a bachelor's degree with Superior Academic Achievement or one full year of graduate level education (equivalent to 18 semester or 27 quarter hours) in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university within 9 months from the closing date of this announcement; OR
Combination of Experience and Education: A combination of specialized work experience equivalent to at least the next lower grade level AND graduate level education completed in a field of study related to law enforcement (e.g., criminology, criminal justice, law enforcement, courts and judicial systems, corrections and rehabilitation, justice studies, homeland security, forensic technology and forensic psychology) from an accredited college or university. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
NOTE: To be eligible for overtime, employees must be fully trained.
If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-9 grade level. Please refer to the CBPO GS-9 announcement: Apply Here!
Age Requirement: Effective May 1, 2016, the Commissioner of CBP has approved a temporary increase in the maximum allowable age for original placement into a CBPO position; therefore, candidates must be referred for selection before reaching their 40th birthday (increased from age 37). In accordance with Public Law 110-161, this position is covered under enhanced retirement provisions. However, the age restriction may not apply if you are currently serving or have previously served in a Federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). This measure will increase the statutorily mandatory retirement to an age of up to 60 to allow individuals the opportunity to complete 20 years of Enhanced Customs and Border Protection service (See U.S.C 8425 (b)(1) and 8335 (b)(1)).
The age restriction does not apply if you are a Veterans' Preference eligible. For more information on eligibility as a Veterans' Preference eligible please see the OPM Veterans' Guide.
Current Federal Employees: Current Federal employees who apply to this announcement will be required to serve a probationary period in accordance with 5 CFR 315 and may be required to accept a change to lower grade, which may reduce their salary based on Federal pay regulations. Note: If you are a current GS-12 step 1, your salary may be reduced to a GS-5 step 10, which equates to an approximate $30,466 salary reduction (based on locality). Re-promotion is not guaranteed. Timeframes and grade level re-promotion is at the discretion of the agency and will be subject to a probationary period.
National Service Experience (i.e., volunteer experience): Refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Experience as a CBP Explorer may be qualifying if your resume provides sufficient information to credit your experience. To receive full credit for your experience please be sure to describe your duties, roles and responsibilities in detail.
Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Refer to the Qualifications Section for information on education substitution.
Polygraph Examination: The CBP Officer position is a polygraph-required position. You must take a polygraph exam and have favorable results in order to continue in the pre-employment process. For more information and videos about the polygraph process, please see Polygraph Examination.
Polygraph Reciprocity: CBP may accept the results of a prior Federal polygraph exam in lieu of a CBP polygraph exam. You will receive information to request reciprocity in your Background Investigation package.
Polygraph Waiver: Certain veterans may be eligible to obtain a polygraph waiver. You will receive information to request a waiver in your Background Investigation package.
Background Investigation: This position is a sensitive National Security Position and, upon selection, candidates will be required to undergo, and must successfully pass, a Tier 5 investigation or equivalent for placement and retention in this position. For more information, please see Background Investigation.
Pre-Screening Interview: As part of the suitability process applicants may be required to undergo a Pre-Screening Interview.
Misdemeanor Crime of Domestic Violence: The CBP Officer position is a weapons-carrying position. Any person who has been convicted of a misdemeanor crime of domestic violence cannot lawfully possess a firearm or ammunition. Therefore, if you have been convicted of a misdemeanor crime of domestic violence, you are not qualified for this position.
Medical/Physical Requirements: This position has medical/physical requirements. Click here for position specific requirements. You must complete the medical screening process and be found to meet the medical standards for the position. Employees in this position may be required to undergo a medical examination/evaluation at the request of the Agency. If you do not meet the medical standards for the position, you may request a waiver of the medical standard by demonstrating with non-medical information that, with or without reasonable accommodation, you can safely perform the essential duties of the position.
Drug Testing Requirements: This is a drug testing designated position. You must complete a drug test as a condition of employment. Employees are subject to drug testing in compliance with the Agency's Drug-Free Workplace Program.
Physical Fitness Screening: You will be required to successfully pass the Pre-employment Fitness Test. Please see the Pre-Employment Fitness Test Readiness Program for additional information. This is a 6-week program designed to assist you in achieving a level of physical fitness that will help you successfully pass the CBP fitness test.
Interview Process: You will be required to pass a face-to-face structured interview (SI).
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
This is a Direct Hire Public Notice. Category Rating, Veterans' Preference and traditional rating and ranking do not apply to this Public Notice.
You will be evaluated based on your passing entrance examination score (external assessments), resume, supporting documents, and responses to the job questionnaire. Test scores prior to August 5, 2018, are no longer valid.
The entrance exam (external assessment) contains the following four (4) assessments: CBP Officer Experience Record, Logical Reasoning, Arithmetic Reasoning, and Writing Skills. To be eligible, applicants must pass the exam with a score of at least 70. Proper test preparation is essential for the successful candidate; therefore, we strongly encourage you to review the CBP Officer Study Guides. You should take the CBP Officer Pre-Test (sample entrance examination). The pre-test will give you a preview of the types of questions you can expect to see on the actual exam. Applying early and scheduling the online entrance exam as soon as possible will ensure the most options for testing. The last day of proctored testing is November 14, 2019. You will not be able to retake the entrance exam for six (6) months, regardless of whether you pass or fail. If you pass the exam and meet minimum qualifications, you will be placed into the pre-employment process.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973, as amended, and Americans with Disabilities Act 1990, as amended, that would interfere with completing the CBP Officer Entrance Exam, click here for more information about the request process: Reasonable Accommodations Request Process. Requests for Reasonable Accommodations for the CBP Officer Entrance Exam must be received before the announcement closes to be considered for this job opening. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. After notification of the adjudication of your request, you will receive an email invitation to complete the CBP Officer Entrance Exam.
Background checks and security clearance
Drug test required
Resume: A resume in English is required. It must contain your full legal name, address, phone number, complete work history, a detailed description of your duties, the dates you performed those duties (MM/DD/YY), as well as your hours worked per week. If you are a current or former Federal employee please include your salary, pay scale and pay grade information. Note: Most applicants are screened out for insufficient information on their resume. Please see the CBPO Resume Aid for specific information and examples.
Transcripts: Required if basing any part of your qualifications on education and must be in English from an accredited institution. Transcripts from all colleges/universities attended are required. Official transcripts preferred, but will accept unofficial transcripts at the time of application. Official transcripts are required upon receipt of a final offer of employment. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications for more information.
Veterans' Preference Documents: If you claim Veterans' Preference you will be required to submit proof of eligibility (DD 214, Member-4 copy, Certificate of Release or Discharge). Those applying for 10-Point preference must submit documentation that demonstrates preference eligibility. Please see the documentation as listed on the SF-15. *Although Veterans' Preference does not apply to Direct Hire Authority, upon selection, veterans' documents may be required.
Statement of Service (Certification letter): If you are still on active duty you must submit certification from the Armed Services showing you will be discharged or released from active duty. This certification should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; (2) campaign badges and expeditionary medals earned; and (3) the character of service. View more about Veterans' Preference.
Age Requirement Documents: If you are over the age of 40 you will need to submit proof you are eligible for the position of CBP Officer. If you are claiming an age waiver based on Federal law enforcement service; you must submit copies of your SF-50s reflecting the beginning date and end date of creditable Federal civilian (not military) service under Title 5 U.S.C. 8331(20), and Title 5 U.S.C. 8401(17). Block 30 of your SF-50 should show Retirement Code M or O. If you do not meet the age requirement and you are unable to provide this required documentation, you will not receive consideration under this announcement. If you are claiming an age waiver based on Veterans' Preference, submit the required Veterans' Preference documents.
Reasonable Accommodation Documents: If you are requesting a reasonable accommodation to the Customs and Border Protection Officer external assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
SF-50: Current/former Federal employee - recommend you submit your most recent SF-50 "Notification of Personnel Action" form. Please do not submit a Performance Award SF-50.
Are you claiming special priority selection rights under the Career Transition Program (CTAP) and/or Interagency Career Transition Assistance Program (ICTAP)? Please submit:
- a copy of your agency notice,
- a copy of your most recent performance rating, and
- a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location
- Position title
- Type of appointment (Schedule, A, Schedule C, Non-career SES, or Presidential Appointee)
- Beginning and ending dates of appointment
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
To begin your online application, sign into USA Jobs or create a USA Jobs account if you do not already have one. Click Apply and follow the prompts to fill out the online questionnaire and submit your application. Your application packet must include a completed assessment questionnaire, a resume, and any applicable and/or required supporting documentation. Please see the Required Documents section for additional information. All application materials, including transcripts, must be in English. If you are planning to apply using your phone or tablet, see Browser Compatibility.
Applications and supporting documentation will not be accepted by mail or email. The address posted below is for inquiries only. Applicants may not update assessment responses after submitting an application. You must submit your resume, application questionnaire and any supporting documents at the time of application. Please see the Next Steps section for more information.
CBP Currently has a critical need for CBP Officers in Arizona. View the Arizona Destination Guide to learn about what Arizona has to offer! Click on the videos below to learn more.
New York Native CBP Officer Loves Year Round Golf in Arizona video:
CBP Officer Heather Snide enjoys a rewarding career with CBP and playing golf year-round.
Sheriff Deputy Finds Better Working Conditions as a CBP Officer video:
CBP Officer Jesus Castillo found employment that keeps him happy and motivated along with greater work-life balance to spend time with his growing family.
College Graduate Finds CBP Officer Career A Perfect Fit video:
CBP Officer Mary Garcia found a perfect career fit with CBP where she uses her language and criminal justice skills every day at the Port of Nogales.
Motorcycle Enthusiast CBP Officer Finds Southern Border Climate Picture-perfect video:
CBP Officer Branden Stoliker enjoys a rewarding career with CBP and riding his motorcycle year-round.
The video: Securing America's Ports of Entry emphasizes the importance of CBP Field Operations' frontline role in helping CBP accomplish its mission.
For more information on CBP's mission, activities, and careers, please visit our website at CBP.gov.
Career Transition Assistance Program (CTAP) and Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP and/or ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. In addition, to be considered well qualified under CTAP/ICTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position as shown in the evaluation section of this announcement.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
DHS offers competitive salaries and an attractive benefits package. For more information, go to the DHS Careers website and select Benefits. Disabled Veteran Leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. View more information on applying for Federal employment. View common definitions of terms found in this announcement.
All agency employees are required to participate in Direct Deposit/Electronic Funds Transfer for salary payments.
CBP encourages women, minorities, and veterans to apply for an exciting career with U.S. Customs and Border Protection.
Follow U.S. Customs and Border Protection on Twitter@CustomsBorder
Agency contact information
CBP Applicant Contact Center
AddressOffice of Field Operations
CBP Hiring Center
5600 American Boulevard
Bloomington, MN 55437
Once you submit your application, you will receive an email from email@example.com with a link to complete the CBP Officer Experience Record assessment of the CBP Officer Entrance Examination. You must complete this portion of the exam on a personal computer within 72 hours of receipt.
Upon completion, you will receive a second email from USAHire_support@panpowered.com to schedule the three remaining assessments of the CBP Officer Entrance Examination at a local testing center. Please be sure to check your email, spam, and junk folders daily. A copy of this email will be retained in your USA Jobs account. Proctored testing will be conducted October 2 - November 14, 2019. The proctored assessments may take up to four (4) hours to complete. After test scores are uploaded, we will assess your experience and training.
Applicants will be referred for selection consideration throughout the announcement open period as they successfully complete the entrance exam and meet minimum qualifications. A passing score does not guarantee selection.
Your status will be updated on USA Jobs throughout the process. To check your status, log into your USA Jobs account and go to your home page to view active applications. For detailed status, click on the plus sign (+) next to the announcement. You must submit your resume and supporting documentation at the time of application.
If you are currently in the pre-employment process for the CBP Officer position at the grades 5,7 or 9 and you reapply under this announcement and are referred for a position, all active pre-employment process statuses will be applied to this application (e.g., medical status, background investigation, etc.,).
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/546705300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.