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    This position is in the Office of Information Technology (OIT), IT Operations and Services (ITOPS), North Atlantic District, Territory 3 Operations and assigned to Area Operations, Central Virginia Healthcare System in Richmond VA. The Supervisory Information Technology Specialist serves primary advisor and point of contact to the area senior IT executive manager and management officials on information technology (IT) issues, and IT projects under development or planned for the serviced organization(s). The Supervisory IT Specialist exercises full technical and administrative responsibilities for planning, developing, implementing, executing, and evaluating the IT Program. Executes IT initiatives to include planning, design, acquisition, implementation, operation, and disposal of IT infrastructure and resolves acquisition issues, related IT policy matters, and potentially controversial items. The duties of the position include, but are not limited to:

    -Managing the provision of the full range of IT services to support customer base and perform the mission.

    -Overseeing and assuring interoperability, integration, and operations for the installed base of hardware and software, and continuity of operations., e.g., coordinating, implementing and maintaining the installation, configuration, troubleshooting and operation of customer hardware and applications, local area networks (LANs), dedicated communications lines, voice and video systems, connections to wide area networks, etc.

    -Ensuring Area senior executive management and management officials have IT resources to perform command and control functions, particularly critical capabilities for emergency and disaster recovery efforts.

    -Administering information systems security program and implementing information systems security procedures.

    -Monitoring customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program.

    -Performing financial management and oversight of the IT Program, to include responsibility for resources budgeting, programming, and execution related to provision of IT services.

    -Planning the work to be accomplished by the unit, to include, assigning work to employees, and establishing production or quality standards. Establishing and communicating guidelines and performance requirements.

    -Performing administrative and human resources management functions for the unit.

    Work schedule: Monday through Friday, 8:00am-4:30pm
    Compressed/Flexible Schedule: Not available
    Telework: Not Available
    Virtual: This a not virtual position. Position is located at a VA Facility
    Position Description Title/PD#: Supervisory IT Specialist/ PD#17042A
    Relocation/Recruitment Incentives/Expenses: Not Authorized
    Financial Disclosure Report: Not required

    Travel Required

    Occasional travel - Occasional Travel - Travel required up to 10% of the time.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/546144400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.