The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.
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What Does a Computer Operator Do? As a Computer Operator you will be primarly responsible for operating and monitoring consoles and peripheral equipment on one or more large-scale computer systems. In this role, you will be involved in resolving a wide range of operating problems and error conditions. As a Computer Operator, you will work to identify and define the problem(s) and develop solutions while adapting to constant system changes, as well as, changes in deadlines and priorities.
As a Computer Operator you will:
- Activate, monitor, and control job distribution and resource allocation for processing requirements.
- Link internal operating systems and utility programs with application programs, peripheral equipment, teleprocessing and input/output channels.
- Monitor system's status and performance, observe and respond to system's messages, and define, isolate, and resolve equipment and operating failures and malfunctions.
- Run and monitor test programs to identify problems such as memory overload.
- Assist in developing new or revised operating procedures.
- Correct priorities and workflow by reconfiguring equipment.
- Process taxpayer correspondence using high speed printers and mail insert machines.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/545702700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.