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WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.
WHAT DOES WHAT DOES A COMPUTER OPERATOR DO? IRS Computer Operators work primarily in one of our large processing centers. They monitor and maintain the continuity of equipment operations and processing workflow on our large-scale computer systems. Computer Operators analyze, isolate and resolve equipment, program or control failures that don't respond to standard operator commands. They also perform special recovery activities, assist in testing and installing new systems. They provide support to customers that involve a wide range of hardware and software issues, including setup, data collection, system failures, file recovery, testing, inventory control, and data communications.
As a Computer Operator, you will
- Be responsible for operating and monitoring consoles and peripheral equipment on one or more large-scale computer systems.
- Monitor mainframe processing and respond to questions and error conditions generated by these systems.
- Prepare problem logs.
- Follow processing schedule and alert lead operator/unit manager to missing input/output media.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.
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This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/545682500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.