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The individual selected for the Technical Information Specialist (Reference Desk) position will perform the following duties:
- Serves as the Electronic Information Center (EIC) point of contact with examiners to provide reference and referral services. Provides one-on-one assistance to examiners on the use of electronic and print resources. Makes sure books, reference resources, computers, printers, etc. are in order and readily accessible to users.
Acquires, organizes, accesses and disseminates information across a wide spectrum of subjects and fields, usually of a highly specialized nature to assist patent examiners with their requirements while utilizing established techniques and requirements to search for required information. In order to provide appropriate information, specialist, must recognize the discipline under study; and conducts searches in automated as well as online resources available at the patent office.
- Provides the library technician with bibliographic and location information for document requests; advising and training as necessary.
Maintains the Electronic Information Center (EIC) customer contact database of new examiners which records the training and customer contacts initiated by the EIC staff. Prepares announcements, flyers and other publicity for EIC training classes and events.
- Logs, monitors and determines methods of fulfilling document delivery requests, verifies the citation and enters into the appropriate database. Ensures/tracks the workflow for bibliographic and location information requests. Refers requests that must be sent to outside libraries to the Reference Delivery Branch. For requests handled by the EIC staff, ensures that service turnaround times are met.
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/545435800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.