This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/544942700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Mathematical Statistician will provide supervision to employees assigned to perform analysis of contact center metrics. Responsibilities include: modeling complex institute problems, discovering insights, identifying business performance improvement, use of statistical, algorithmic, mining and visualization techniques, organizing/ interpreting data that is easily understood by an audience that is has no knowledge of statistics, to include senior leadership.
Learn more about this agency09/06/2019 to 09/13/2019
$74,596 - $96,978 per year
GS 12
1 vacancy in the following location:
No
Not required
No
Permanent
Full-Time
Competitive
12
Yes
No
CBAB-19-10576398-CSK
544942700
Major duties include but are not limited to:
* Identifies what data is available and relevant to the analysis or topic under review including internal and
external data sources, leveraging new data collection processes such as information or social media or other as of yet unidentified sources.
* Collaborates with organization subject matter experts to select the relevant sources of information.
* Makes strategic recommendations on data collection, integration and retention requirements incorporating business requirements and knowledge of best practices.
* Utilizes patterns and variations in the volume, speed and other characteristics of data supporting the initiative, the type of data (e.g., images, text, clickstream or metering data) in predictive analysis
* Provides business metrics to show improvements in business, team and individual performance (contribution to the improvement should be monitored initially and over multiple iterations). \
* Demonstrates the following scientist qualities: clarity, accuracy, precision, relevance, depth, breadth, logic, significance, and fairness.
* Applies advanced statistical and predictive modeling techniques to build, maintain, and improve on multiple real-time decision systems, such as Avaya WFO and Avaya CMS.
* Monitor and report on the status and progress of work, checking on work progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met.
* Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentations, and communication of work-related information to the supervisor
* Performs supervisory duties within the scope of existing CE policies and with the scope of the negotiated labor contract.
* Participates as a management representative in negotiations with the union on issues directly
impacting the functioning of the assigned work units(s).
* Ensure that the organization's strategic plan, mission,vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services
Work Schedule:Negotiable work schedule between the hours of 6 a.m. and 6 p.m.
Compressed/Flexible: No
Telework: Adhoc
Virtual: This is not a virtual position.
Position Description/PD#: Mathematical Statistician/PD547010
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
There is no educational substitution at this grade level.
A transcript must be submitted with your application as proof that you have met the Basic Educational Requirement listed in the Responsibility Section of the announcement.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/13/2019 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10576398.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/544942700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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