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    Summary

    OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

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    Responsibilities

    This Patient Representative position is located at the Green Bay Outpatient Clinic. The primary purpose of this position is to act as an advocate for patients and respond to questions, concerns and complaints. This Patient Representative provides information to patients and their families regarding benefits, entitlement and eligibility to health care and benefits.
    Duties Include:

    • Assists patients in understanding their rights and safeguards them from system misuse.
    • Provides information. and assistance to veterans and family members regarding benefits, entitlement and eligibility to health care and veteran benefits.
    • Develops rapport and maintains effective relations with medical center personnel at all levels, i.e., management, supervision, professional staff, technicians) administrative and clerical staff.
    • Responds to staff directly on matters involving patient dissatisfaction.
    • Generates reports on the status and effectiveness of the medical center patient advocacy program to evaluate customer service standards.
    • Prepares and monitors evaluation data, analyzes data, identify discrepancies, make corrections, and recommends a course of action to ensure accuracy and timeliness of future data input.
    • Serves as an advocate for patients throughout the facility, Receives and listens to complaints and grievances from patients or from individuals on behalf of patients.
    Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

    Work Schedule: Monday - Friday 8:00am - 4:30pm
    Compressed/Flexible: Not Available
    Telework: Not Available
    Virtual: This is not a virtual position.
    Position Description/PD#: Patient Representative/PD15014O
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    9

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/544488300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.